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Wyndham Indianapolis West
- Hotels
- Indianapolis, IN
About this business
Wyndham Indianapolis West, initially known as Adam's Mark Hotel is a great option for those looking for a luxurious stay during their trip to Indianapolis. Not only is the hotel located close to numerous tourist attractions in Downtown Indianapolis, but it also has a number of meeting spaces and business amenities. The outdoor and indoor pools and the 24 hour fitness center also make it easy to stay in shape while you are in the hotel. The premium bedding, complimentary WiFi and comfy work desks are just some of the other re... read more
Location details
2544 Executive Dr, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm in the bar right now. The bartender is as warm as a glacier and as personable as a rapid honey badger. Glad I'm only here for one night.
I booked a room months ago and was notified they are overbooked... this is terrible!! Shame on you!
Business response:
Thank you for contacting me Angi! Please let me know if I can further assist.
Booked a room two and a half months ago for a convention at the end of June. I received an email stating that the convention promoter overbooked the hotel and that my room had been canceled. When I called TWICE to inquire about it, I was given the runaround, transferred to numerous people, but in all cases the issue was blamed on the convention. Now, after being called out on it, the hotel has retracted that and issuing a lame form "apology" to everyone who complains. Too little too late. The hotel made the mistake and as a ... read more
Business response:
Dear Brad, we are hopeful you are still attending the event. We would like to extend a credit for food and beverage for use during the weekend.
Canceling rooms because THEY overbooked it and trying to blame The Days of The Dead convention for their own mistakes! Thank goodness The Days of the Dead staff stepped up when this hotel wouldn't, and actually took care of people! A hotel that was once fantastic now taken over by new management has been nothing but a headache for con goers, and it looks like the con staff as well! It appears that when the old management of the hotel left....so did any sense of the new people being competent hospitality staff. They act like ... read more
Business response:
Dear Ed, We apologize for the deeply for this issue. It was not intended to upset our visiting guests. Please feel free to contact the sales department for additional information and a voucher credit toward food & beverage during the event.
I reserved a room months ago for Days of the Dead only to get an email that they overbooked and my reservation was cancelled. I travel around the country going to conventions, and stay in a lot of hotels. I've never had anything like this happen before. I've spent all day scrambling and it feels like the convention is being blamed instead of the hotel taking responsibility for this huge error. I'm deeply disappointed.
Business response:
Dear Tish, We are very sorry for the issues this has caused our guests. If you are attending the event, please contact our sales department for a credit to use in our restaurant during the event.
Very disappointed! Two of my friends and I booked a room here months ago and are now being told our reservation has been cancelled. We volunteer for this show and come from out of state and staying off site is incredibly problematic. Parking becomes a nightmare among other logistical issues that arise from not having a room on site. More than saying a room has been cancelled it would be nice to be offered something for the incredible headache this has caused three of your guests.
Business response:
Dear Valued Guests, Please accept our sincere apologies. We have revised our response below, as it was not intended to blame the promoter. We deeply regret the series of events that led to this issue. We are working with the group contacts to provide information to group attendees. Our sales department is handling any inquiries during business hours if you require additional assistance. Once again, our deepest apologies for this situation.
I made a reservation for Days of the Dead and out of nowhere they cancelled my room. They also blamed Days of the Dead. After contacting Days of the Dead i found out this was not true and that the hotel in fact cancelled the reservation. Thankfully the Days of the Dead staff worked throughout the day to resolve the issue. Very poor business practice by the Wyndham.
Business response:
Michael, we have been trying to contact guests that are still attending the event with a food and beverage voucher to use during the weekend. Please contact the sales department is you are attending.
I made a reservation 2 months ago so we could attend an event at the same hotel. Today I received an email cancelling my reservation because the "event promoter" required additional rooms? Seriously? I contacted the event page and they said they did no such thing. Now all hotels are booked in the area and we have no place to stay. I will be out the money for the tickets to the event. Completely unprofessional. I believe our promotional rate of $99 Per night was the reason our room was cancelled. They wanted more money for th... read more
Business response:
Dear Valued Guests, Please accept our sincere apologies. We have revised our response below, as it was not intended to blame the promoter. We deeply regret the series of events that led to this issue. We are working with the group contacts to provide information to group attendees. Our sales department is handling any inquiries during business hours if you require additional assistance. Once again, our deepest apologies for this situation.
Frequently asked questions about Wyndham Indianapolis West
How is Wyndham Indianapolis West rated?
Wyndham Indianapolis West has a 3.6 star rating with 3,089 reviews.
When is Wyndham Indianapolis West open?
Wyndham Indianapolis West is open now. It will close at 6:00 p.m.
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