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Wyndham Indianapolis West
- Hotels
- Indianapolis, IN
About this business
Wyndham Indianapolis West, initially known as Adam's Mark Hotel is a great option for those looking for a luxurious stay during their trip to Indianapolis. Not only is the hotel located close to numerous tourist attractions in Downtown Indianapolis, but it also has a number of meeting spaces and business amenities. The outdoor and indoor pools and the 24 hour fitness center also make it easy to stay in shape while you are in the hotel. The premium bedding, complimentary WiFi and comfy work desks are just some of the other re... read more
Location details
2544 Executive Dr, Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've read reviews and yes, it is dated, but the room was clean,everything worked and the beds were very comfortable. Hotel check in staff was very friendly and helpful to us. Would stay again
Business response:
Leigha, Thank you for the 5 star rating and great feedback on our room cleanliness, bed comfort and staff friendliness. Our staff is eager to deliver quality service in a clean and comfortable setting. We are sorry to hear that you found the hotel dated, as we have made many improvements over the past year, with new room upgrades, corridor carpeting and other items following our lobby and banquet space renovation. Our goal is to upgrade the property while maintaining value rates. This requires a balance in budgeting this in ... read more
People in the parking lot begging for money. Not a safe place to stay. Also they didn't honor the discount that was on the Web site. And no breakfast. Every place we have stayed with Wyndham has had breakfast. Guess they are to cheap in Indianapolis. Want stay there again
Business response:
Mark, I have searched for your reservation date to better isolate a timeframe for this issue but have not found your name in our records in the past year. As the hotel manager, I am well aware of our diligence in maintaining a safe environment for our guests and associates. As a public facility, occasional issues in the parking lot are quickly addressed with our 24 hour shuttle and security teams patrolling the lot. Again, we are sorry to hear that we do not meet your hotel or dining needs.
It's was a very nice hotel very clean and welcoming staff ...
Business response:
Natalie, thank you for your comment and for choosing the Wyndham for your stay. We are happy to hear about your experience and hope to see you soon.
Our home had water damage so me and my husband had 2 leave for thw night i dont trust hotels and was scared of what might happen being away from our home.he found the hotel which he knew would keep me from stressin the front dest was very helpful friendly and caring once we got 2 our suit the room was outstandingly clean bed was made as well as comfortable and a very nice size my husband stands 6'3 and we was worried he would hang off at the ends but didnt lol bathrooms was clean we had all we needed for the night stay we lo... read more
Business response:
Latanya, we are very sorry to hear about your home but are happy to learn that we were able to ease your stress. We hope you are safely back in your home now.
After spending 5 hours stuck on I65 S early Saturday morning, we finally made it to Indianapolis from Chicago in roughly 9 hours. The staff were so helpful and accommodating! We were in the middle of moving to Virginia and had our puppy with us, so to say that the start to our drive was stressful was an understatement. We called to see what could be done to help us around 4am Saturday morning and finally arrived around 7am. They got us in, gave us a complimentary treat to help our pup take her medicine, all with smiles and t... read more
Business response:
Thanks Brandon! We are sorry to hear that your trip was stressful but are happy that we were able to ease your angst a bit when you arrived. We appreciate you taking the time to share your positive experience.
So this is the first time at your hotel. I am visiting for a trade show and I have to say I will never stay here again. The customer service that I received was the worst experience. I have been to many hotels this past year and by far I have never experienced this. The Customer service Reps at the front desk were not happy to work. I FELT as if I was bothering them. I even had to ask them how to get to my room and both reps were snippy when talking to them I am writing on this because I wanted someone to know about this. I ... read more
Business response:
Dear Tammy, Please accept my apologies for the experience with our Guest Service team you described. Though I have yet to receive the information from the Customer Care complaint you issued, I would be happy to discuss any issues with you and am eager to rectify them. I am traveling today but have frequent access to email at akearney@wyndhamindianapoliswest.com
The heating system was portable on a trailer in the parking lot. The paint was peeling off the front of the hotel. I was not impressed at all.
Business response:
Dear Kevin, We currently have a temporary chiller connected to the building as we are in the midst of a multi-million HVAC upgrade. This has nothing to do with our Heating system. We are addressing other repairs with upgrades and renovations scheduled in the coming weeks and into 2017. We hope to have another chance to gain your confidence.
Watching the management operate is like watching a monkey trying to have sex with a football. "Unorganized and going no where". The employees seem to be friendly and always willing to help.
Frequently asked questions about Wyndham Indianapolis West
How is Wyndham Indianapolis West rated?
Wyndham Indianapolis West has a 3.6 star rating with 3,089 reviews.
When is Wyndham Indianapolis West open?
Wyndham Indianapolis West is closed now. It will open tomorrow at 9:00 a.m.
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