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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst car buying experience. Bought a camaro and traded in my truck. Camaro just went out of warranty a couple days before and the camaro has a defrost problem, which turns out to be a 2,000$ issue. Plus the car the car they say is clean is not. I had to go through it and pro clean it out.
Business response:
Thank you for bringing this to my attention. I apologize for your car-buying experience. I would like an opportunity to fix this and to earn your business, please contact me at jmcdonald@worldford.com. I look forward to speaking with you. -Jason McDonald, General Manager
RecommendedMade an appointment using FordPass, showed up at apt time &... No apt. on the books! Miranda, service tech, handled it like a pro. Got me in & out in 1.5 hours!
Business response:
Thank you Daphne for your kind words for Miranda! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!
Quick service and service advisor Judy was courteous!
The service provider was courteous and very helpful.. addressed the issue and the price was reasonable.
Business response:
Thank you for your kind words for our staff, Bobby. We appreciate it!
Bought van was not shown how to work anything stow and go no owner’s manual.
Business response:
Mrs. Murph Vedder, Thank you for bringing this to my attention. I apologize that you did not receive assistance on how to work anything with your van. I would like an opportunity to fix this and to earn your business, please contact me at jmcdonald@worldford.com. I look forward to speaking with you. -Jason McDonald, General Manager
Stuart was a very helpful salesman and recommended World Ford.
Business response:
Thank you for your kind words for our staff, we appreciate it!
The service department is the worst customer service we have ever had. Well, I showed up for my appointment today and was severely disappointed. The 2 guys that were in the office through the glass doors behind the computers were definitely not interested in customer service at all. The dark haired man that we talked to couldnt even be concerned enough to set up in his chair. He just stayed mostly reclined. Very unprofessional. So he asked what we were there for and I told him we had a 1:00 appointment to get the speedometer... read more
Took my Ranger in for a recall, radio warranty repair (electronic update), rear window defrost repair and oil change. Service department told me 3 days to accomplish this. Never heard from them. I called twice on day 4 and was told someone would call me with update. Got a call on day 5 that defrost could not be repaired, need to replace entire window. I said no, and when I went in to pick up the truck, I learned they never performed the oil change! My worst service experience from a dealer.
Everyone was friendly. Brought my car in for service. They did a good job overall. My only disappointment is that I specifically asked for my tires to be rotated and according to my service report that I reviewed after I got home, the tire rotation was not done. It wasn’t listed on the report. Hoping i don’t end up with uneven wear on my tires now as i have been very diligent to have the tires rotated at every service. Other than that the experience was good.
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is closed now. It will open tomorrow at 9:00 a.m.
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