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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Run folks-anywhere BUT here. They set appointments 2 weeks out (10/17), take the keys to your car at the appointment time (10/31 @ 7:15 am), and assign techs to diagnose the car 5 days after that (11/05 after 12 noon). They also charge you for repair work that would fall under powertrain warranties. Buy and repair elsewhere-also 2019 ford fusion hybrid, less than 38,000 miles now for sale.
Business response:
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jason McDonald General Manager jmcdonald@worldford.com
The Service staff is rude and does not understand the concept of an “appointment”. This location also does not honor power train warranties (My daughther has been stuggling to get them to cover a issue for about three weeks-and they’ve had her car under an “appointment” for six days). Also, when will the Safety recall be repaired? https://autos.yahoo.com/2013-2017-ford-explorer-recalled-15…
Business response:
Thank you for bringing this to my attention. I apologize for your experience with our service staff and your safety recall. I would like an opportunity to fix this and to earn your business, please contact me at jmcdonald@worldford.com. I look forward to speaking with you. -Jason McDonald, General Manager
RecommendedVery quick and easy!! Chris Jones was very responsive and coordinated remote sale. Fair trade in allowance. Completed paperwork remotely. Steve in finance was very helpful. Overall best buying experience ever.
Business response:
Thank you for your kind words, Kathy, and congratulations on your new ride! We're happy to hear that you had a great experience with Chris and Steve.
RecommendedGreat customer service. I was from out of town and they got my car back up and on the road as fast as they could. Chris stayed inconsistent contact with me daily
Business response:
Thank you for your kind words, Scott! We're happy to hear that you had a great experience with Chris, and we look forward to seeing you in the future.
RecommendedThey stand behind their vehicles. There was a preexisting issue with my car that I bought in July in which the dealership discovered after I bought the vehicle and they fixed the issue without cost to me. Katie was a great customer service representative and was very professional. I will be recommending this dealership to all my friends.
Business response:
Thank you Tobin for your kind words for Katie! We are thrilled that he provided you with a professional service visit. We look forward to your business with us again!
They could improve by not selling used cars with serious problems and then ignoring the customer when repairs are due. Their manager, Mr. McDonald has asked me to call him. I did, now I’m getting ignored.
RecommendedThey are professional and give 100% to their customers.
Business response:
Thank you for your kind words, Dave! We're happy to hear that you had a great experience with our team.
RecommendedService guys and gals are phenomenal.
RecommendedExcellent customer service. Always go the extra mile.
Business response:
Thank you for being our customer, Kevin. We appreciate your kind words!
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 9,480 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is closed now. It will open tomorrow at 9:00 a.m.
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