This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedservice apt. went flawless
Business response:
Thank you for being our customer, we appreciate your kind words!
My clutch went out in May and Ford tech told that this would happen with my car due to the year make and model. I started having issues with my clutch again but because they could not duplicate the problem when it was there they refused to replace it. The part is under warranty. They trying to wait for the warranty to run out so I have to pay for it. I filed a claim with customer service and its been a week and still no call from Ford. Everyone in in a “ meeting”🤷♀️
Business response:
Thank you for bringing this to my attention. I apologize for your experience with your clutch and trying to service it. I would like an opportunity to fix this and to earn your business, please contact me at jmcdonald@worldford.com. I look forward to speaking with you. -Jason McDonald, General Manager
Appointments are extremely hard to get, you can never get a service rep on the phone and they never call back! It is almost impossible to conduct a service visit and get work done on your car. Too little staff??
Business response:
Thank you for bringing this to my attention. I apologize for your experience trying to get a service appointment. I would like an opportunity to fix this and to earn your business, please contact me at jmcdonald@worldford.com. I look forward to speaking with you. -Jason McDonald, General Manager
I had a oil change scheduled today. I was promptly greeted and checked in by Kassidy Griffin. She asked if I had any questions/concerns regarding my Mustang GT. She kept me informed on the service status of my vehicle. I was back on the road timely. I would recommend World Ford for oil change/ car maintenance to keep your Ford running smooth. 👍
Business response:
Thank you for your kind words, Lisa! We're happy to hear that you had a great experience with Kassidy, and we look forward to seeing you in the future.
I feel they worked with me to get the best deal on a new F150! Great work!
Wonderful service!!! Cameron was amazing! He came in on his day off to get my deal done! Adam was great with explaining the financing and warranty!!! Wonderful experience!
Business response:
Thank you for your kind words for our staff, we appreciate it!
Dissapointed to find the only employees wearing masks were the service reps at the kiosks outside. Inside you could find managers, reception and sales people all without masks. And that's really just ok but I asked that anyone getting in my vehicle would be wearing a mask. That was not honored. Not very smart on Ford's part.
Business response:
Thank you for bringing this to my attention. I apologize that your experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jason McDonald General Manager jmcdonald@worldford.com
The buying experience was pleasant. I was offered a fair price for my trade , Westley my sales rep was super nice.
Business response:
Thank you, Bill, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Good staff and mechanic's
Business response:
Thank you for being our customer, we appreciate your kind words!
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com