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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedTommy was awesome, pulled in and they were able to service me right then and there and did a full inspection on the vehicle...service was awesome, highly recommend!
We just moved here to Pensacola. Florida and received a few recalls on the Ford F-150 and had a few other things I wanted to be checked out on the truck while it was at World Ford. I would liked to say that Brandy Watts-Wells , Senior Service Advisor is absolutely awesome..... she did an outstanding job of customer service. Brandy is very professional getting everything taken care of that was needing to be done and was very informative and on point with everything she did. World Ford is very lucky to have her working with th... read more
Business response:
Thank you Clarence for the kind words about Brandy! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Making an appointment means nothing. Dropped my car off Tue morning and it wasn’t looked at till Wednesday evening. My contact was off Wednesday so heard nothing until I had to call Friday to hear parts had to be ordered but that wouldn’t happen till following Monday. Since the issue was about the door lock I went to pickup my car till the parts came in. Took my car to my mechanic and had the door fixed for half the cost. Then 2 weeks later I got a call that the parts were in. Terrible communication with customer and prices ... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience with service was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jason McDonald General Manager jmcdonald@worldford.com
Had trouble getting a direct answer from someone. The entire time my car was being serviced I had to chase conclusions down. I had to be rescheduled twice because they were so backed up.
Took to long to service my truck. When I asked why, they got it right out and applied. Not only did they not charge me for the service but corrected two other problems that I did not tell them about without charge. The service representative went way above to make sure that I was very happy. I will be back.
I had a very good experience at World Ford. Chris Jones was my salesmen. He is very good and would recommend that you go see him if your in the market for a Ford.
Business response:
Thank you Logan for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great service department!! Very attentive and honest!!9
Business response:
Thank you for your kind words, Michael!
Thanks to Brittany ...got us on the road. She's the best.
Service writer Dan kept up with me letting me know progress of my truck repairs. He was professional and articulate.
Business response:
Hi Nadja, we're so glad you had a great experience with our team member! Thank you so much for your kind words and your business!
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is closed now. It will open tomorrow at 9:00 a.m.
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