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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is absolutely ridiculous. Just save yourself the hassle and drive to Moyer Ford in Foley, AL. This place had my vehicle for 2 entire days and never even put a finger on it. All I needed was to make sure the problem is a warranty fix so I could get a rental car to get to and from work. I tried to call my advisor Rick MULTIPLE times and left MULTIPLE messages over the span of the 2 days to never get a call back or any type of response. I ended up picking my broken vehicle up and driving it to Foley. They have alread... read more
Business response:
Chrystal, We truly value your business and thank you for bringing this to my attention. Please contact me directly at (850) 266-2154. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jason McDonald General Manager
I had a recall issue on my door that has been fixed multiple times to basically be told I have to pay out of pocket for something I don't even know if it will fix the issue. Contact Ford on Facebook who opened a case with Michael Shoecase. Waited a couple of days to see if I would be contacted and did not hear anything from him. Called and left a message and heard nothing. Called again and was out on hold for ten mins with absolutely nothing hung up. This was on Thursday. At this point am I really surprised? No not at all bu... read more
Business response:
Thank you for bringing this to my attention, Teresa. My name is Jason McDonald and I am the General Manager. I will have my service manager call you right now. Thank you, Jason McDonald jmcdonald@worldford.com
My experience with this dealership has been unmatched to date. Marco was beyond phenomenal in helping my wife and I achieve the purchase we desired. He was straightforward and completely honest with all aspects of the deal and worked very hard to give us the absolute best deal in town...probably the best deal in not only Pensacola but surrounding areas as well (crestview, fort walton, destin...) Adam, who completed our finance paperwork, was also just as amazing, honest and straightforward. He explained everything concisely ... read more
Business response:
Thank you Patrick! We look forward to your business with us again!
I will be sueing you and ford directly or whoever the two for the negative equity of my Ford focus due to selling me a faulty car and not take it back for service even under warranty that I paid extra for. Your salesmen are rude and service people are most rude. I will never ever buy or refer any of my hundreds of friends on social media to any of your 11 locations. You will be getting a letter in the mail too. Good day
Business response:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at (850) 266-2154. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jason McDonald General Manager
Service is inconsistent and rude. Didn't fix it right first time, then refused to look at it again. IT'S UNDER WARRANTY!
First time buying a car and Kyle was super helpful and willing to work with my mother and I on pricing so I could leave with a car that day!! Great car buying experience!!
Business response:
Thank you Aerial for the kind words about Kyle! We thank you for your business and look forward to your next visit!
We had been in a wreck a hour after arriving in Pensacola we were rear ended. We took the car to World Ford collision center. The man in the office didn't hesitate helping us to make sure that the car was drivable. He throughly went over it and said we were ok to travel back to Louisiana. Thank you guys for reassuring a couple of females on the road.
Business response:
Thank you Karen for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
They actually trying to fix my Escape that Pep Boys jacked up!Do not take your car their either. Pep Boys
***** This issue was resolved by Brandy , she was great to deal with && went above & beyond for her customer service ! ******* So I call World Ford Pensacola today because my lug nut key is missing, they leave me on hold for over 5 minutes just to come back and ask me how many miles are on my car . What in the heck do the miles on my car have to do with my lug nut key not being put back after it was serviced ? Needless to say I sat on hold for an unnecessary amount of time just to be told someone would have to call me back. ... read more
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is open now. It will close at 6:00 p.m.
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