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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a great experience with World Ford and some of the staff this morning. Had to return my car for a follow up to check on a warning light for service. Michelle Hamblin remembered me from earlier in the week, took immediate control of the situation, and had the issue resolved in less than 30 minutes. Even got offered a FREE oil change on my next visit! While waiting, "Sleepy" stopped by to check on me and was so hospitable. Kudos World Ford and staff for great auto and customer service!
Business response:
Hello Kathy, It's good to hear that Michelle did a good job for you, thank you for being our customer!
Loving our new F-150! Dealing with Marco Barlow was a pleasure.
Business response:
Kelly, Thank you for your kind words for Marco, we sincerely appreciate your business!
Have had nothing but outstanding service from World Ford. Great work done quickly and properly by good people. Wonderful customer service and timely communication.
Business response:
Thank you James for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great folks to deal with. Worked very hard and put the deal together
Business response:
Thank you for being our customer, Sheldon!
So far I’m very pleased with World Ford, I drive 3 Ford vehicles; ‘13 Mustang, ‘15 Explorer, ‘16 F-150. This past week I have had all three serviced, which was interesting to say the least. Everyone in the service department was very attentive and professional. My only criticism would be that the call / appointment center seems to be disconnected from the service advisors. I think if customers were instructed to enter the Bay and wait in the vehicle until an advise meets them and checks them in.
V in pre owned got my best friend a killer deal on a certified 2015 Focus ST! The buying and financing process was very easy and he got a super good deal on the car. I’d like to thank World Ford for getting him into a very fun and fast car with low miles and a warranty for a super deal. Next time I need a new truck I’ll be at World Ford!
30 Dec took vehicle in for service. Oil change and general inspection. Service advisor (Brian Goolsby) said the brakes front 2mm- backs 4mm. Showed me the chart - I wanted the brakes changed. Came back a couple hours later to get brakes replaced. While waiting received a call. Calipers needed replaced and rotors needed replaced. Less than 10 minutes later. Another call. Something else needed replaced. Wheels could collapse. After some time- due to safety- I was given a courtesy ride home only because I was told I would need ... read more
Business response:
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jason McDonald General Manager (850) 266-2154
Two Months and counting to replace a fender on a Ford Taurus with No progress reports and outright Lies about when it will be ready when I stop in to get updates..( Placed Blame on Insurance Company for delays, Yet they have been paid in full for quoted work along with supplements...)..... Beautiful Body shop building with my Car in it with ALL of my parts resting against my car and Not a person in sight working on Anything at 10:00 AM the day I insisted on seeing it.......... Appears to be severely understaffed.
Business response:
Mr. Roy, it’s unfortunate that it is taking this long for the insurance company to determine whether to authorize the repair the vehicle or declare it a total loss. I am sorry but we cannot order the sheetmetal parts until the insurance company approved the repair. These repairs were not only to the fender but to fix internal damage. II would be happy to explain the extent of the repair in further detail and answer any other questions you may have. Please contact me at (850) 266-2154. Jason McDonlad General Manager
I always ask for Dan Blocker customer service rep. Dan always has me in and out of the dealership with excellent service and communication.
Business response:
Hi John, Thank you for your kind words for Dan, we really appreciate your business!
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is open now. It will close at 6:00 p.m.
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