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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a appointment at 9:45 they started my truck at 11 o'clock did not get out to 1130 just for a or change the service personnel was rude scale of 1 to 5 would be a -5 I do not know how people operate that way
Business response:
Hello David, I am sorry to hear about the delay and for how you were treated in my service department. Can you please contact me so I can try and make up for it? Jason McDonald General Manager jmcdonald@worldford.com
Made an appointment for 10:45 to have problem diagnosed before authorizing service. At noon they still hadn't looked at the car. I finally decided to leave it and have them drive me to pick up a rental car. It is now 11 AM the day after and they still haven't given me the results of the diagnosis or an estimate of repairs. As far as I know they still haven't touched it.
Business response:
Lonnnie, We truly value your business and thank you for bringing this to my attention. Please contact me directly at fmccauley@worldford.com. I would like an opportunity to fix this and to answer any questions you may have. I look forward to speaking with you. Frank McCauley Service Director
Just recently purchased a brand new F-150 from Chris Jones at World Ford and the whole experience was great. They went out of their way to find exactly what I was looking for and gave me a great deal! I highly recommend using World Ford to find you your next new or used vehicle.
Business response:
Thank you Eric for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
This place is great! I bought a truck here and couldn’t be happier with my decision. This is actually my third vehicle I purchased from World Ford. I highly recommend World Ford!
Business response:
Thank you Marco for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
The service department was very busy when my 2013 Focus was towed in but thy were able to get it into the shop relatively quickly. However I had to wait about two hours to get ride home in their shuttle which had I not been in my sweats having not taken a shower yet or having eaten breakfast wouldn't have been so bad. But thankfully I'm getting my car back tonight after being without it for 24 hours.
Business response:
Thank you for your feedback about your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jason McDonald General Manager (850) 266-2154
They have always given personalized care. Thank you WOF
Business response:
Thank YOU, Martha! We appreciate your kind review! 😀
We had excellent service at World Ford. Timothy Schmuck was our service advisor.R.Franklin was technician and Frank is the service manager. Great job guys thank you
Business response:
Thank you Cathy for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
First thing, is this is my very first poor review of ANY business being I have personally been in the mechanical business for over 20 years in Pensacola. I am not happy writing this, however, it is necessary so that others with some level of mechanical ability do not get taken as I did. I had my F-350 taken to World Ford by tow truck as it was having a "No-Start" issue. Being a mechanic myself, I tested the batteries as well as scanned the vehicle to handle all the trivial stuff prior to taking it to the dealer. When I calle... read more
Great service and attention to my vehicle needs. Very professional service managers. Great job getting me back and fourth to my job while my vehicle was being serviced! Thanks World Ford I’ll be back!
Business response:
Thank you Alan for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is open now. It will close at 6:00 p.m.
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