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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Let me first say that Rick at World Firs has been a professional doing business with. My '12 Ford Fusion's power steering went out while driving through Milton, FL. I stop by an Auto Parts store and ask for suggestions- they tell me the only Ford dealer/service center was WorldFord but to watch out for their ridiculous costs to repair. I took my car to WF and they recommend I replace the steering gear. I was able to get them down to $1,400 from $1,700 plus taxes. The gear is replaced and I trek back to Pensacola from Dothan,... read more
On Aug 31st 2017 i called World Ford Pensacola because i was having power steering issues and it was under a recall. I talked to a service manger i forgot the guys name but he was very professional he set us an appointment to get my car looked at on September the 5th at 9am. I took it in and i was very shocked at how professional the service center was. I believe a lady name Kim helped me while i was there and they found out what was wrong with my car which was the power steering, my luck they had the part on hand and i got ... read more
The sales and service staff at World ford have done a great job for myself and my family in recent years. Last year my parents purchased a new expedition from salesman Marco Barlow. Their experience was such that when I came looking for my next truck I contacted Marco and he got me a great deal on a brand new F-150! I highly recommend World Ford if you're in the market for a new vehicle!
Business response:
Thanks for being a loyal customer, Dylan! We pride ourselves on our great team members, like Marco, providing excellent support and service and we know we've succeeded when our customers return. Enjoy your new F-150!
I waited to post this until after I talked to the service manager who basically blew me off with a "we don't do that but I'll look into it and thanks for the call and hung up" my 72 year old dad took his f150 in to have the water pump replaced because it failed. The repair was covered under warranty however they called him and said his truck was way overdue for an oil change and the hoses to the water pump were cracked and leaking so would also need to be replaced ($600) and hoses are not covered under warranty. The truck is... read more
Business response:
Hello Steve, We’re sorry that we recommended to replace the hoses, that was based on mileage and time (2013 model). We wanted to offer this replacement for your peace of mind, since we were already in there replacing the pump. The oil change was also recommended due to mileage and/or old sticker date on the windshield, not the computer which could have been reset in the past. While we made these recommendations in the best interest of your father, we understand your concerns. If there’s anything I can do to earn your busines... read more
Blake Cannon sold me my new Ford Explorer and I love it. It was a pleasure doing business with him. Blake was very professional and did a great job of explaining all of the features of the vehicle. We struck an agreement and I would definitely encourage anyone shopping for a new vehicle to contact Blake Cannon at World Ford. Thanks, Blake.
Business response:
Thanks for the review, Carol. We're so happy Blake was able to help you. We love when we can take the time to make sure customers are comfortable and happy with their new vehicles. Enjoy your new Ford Explorer!
My salesman was Scott . Supper nice and no pressure. Made buy our truck a pleasant experience!
Business response:
Thank you for your visit, Greg! We thank you for your business and we look forward to having you again!
Kyle did a great job finding me a fusion. He is the best home grown ever! Thanks buddy. I'll be back!
Business response:
Christa, Thank you for your business, and your kind words for Kyle! We appreciate them both!
Appointment made for service at 8:15. Arrive at 8:10 and service writer says they won't be able to complete service today? Seriously... why set appointments if you have no intentions in honoring them? I wouldn't go to World Ford for service unless you have a lot of time to waste, don't want any personal service, and you like to be disappointed!
Business response:
Thank you for bringing this to my attention. I apologize that your service visit was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (850) 476-9050. I look forward to speaking with you. Frank McCauley Service Director fmccauley@worldford.com
Wonderful experience. Was made to feel like I am a VIP. My thanks go out to service advisor Dan, as well as "Sleepy" and Dean, what a powerful combination. I have been nothing but pleased since my purchase of my new 2017 Fusion.
Business response:
Well Jeff, you truly are a VIP! Thank you so much for your kind words for our service department!
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is open now. It will close at 6:00 p.m.
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