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Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
<strong><span style="font-size: 12px;">Woodforest National Bank is a full service bank currently operates in Texas, Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Virginia and West Virginia.</span></strong>
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Filed a dispute over 3 fraudulent charges to my account from eBay. Bank refunded money but 2 months later (today) charged my account back for the money. Said the dispute department received confirmation from eBay that the charges were made by me and were legit. I called eBay and they have the charges marked as fraud and have no record of ever talking to anyone by email, phone, fax, or postal mail about my account and those charges...
Business response:
Dear Andria *******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I reported and closed my card. My vacation money was stolen by one of my students adding my card to his cash app. They waited until the 11 th day and then wrote me a letter about their decision which looked hand written abd several misspelled words and very rude. When i got the account the clerk watched me put my pin number in. Every week there were new tellers. The whole branch on Hudson and titus in rochester new york are theives they were all replaced for stealing about 6 employees. I want my 7000 dollars back me and my 3... read more
Business response:
Dear Shantana ********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
My recommendation is that nobody attempting to find a bank to open a new account at would use this Bank for its business. They intentionally close my debit card without my authorization without my approval and without my knowledge, causing me to not be able to make rent payments, and causing me to not be able to pay my utility bills that are all paid online in my area. There are no payment centers in my area. The only thing that they could tell me is that they would just give me a new card but it will take 10 to 14 days to g... read more
Business response:
Mr. ****, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
Been a customer for about 10 years. I do not have overdraft protection but they seems to let payments come out. They use to be great but not anymore.
Business response:
Dear Ms. ****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I've been calling Woodforest Bank every week since Feb 4th about my account being hacked and waiting for my money to be returned. Every week its the same answer "the dispute office is still working on my re-claim" and funny how when I made a claim, they were quick to deny my claim but its taking weeks to review my claim. That's horrible!!! Im going to continue to call everyday until this matter is resolved!!! Please Do Not Bank with Woodforest
Business response:
Thank you for your feedback, Ashlle Hardy. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
You all need to RUN!!!!! I went to Mexico for 5 days used a ATM. When I got home in Colorado and used my card it went through. Three days later in Colorado still using my card it was declined, insufficient funds. Checked my account new transactions are still being made in Mexico and I am in Colorado. Woodforest I have called you several times to address this matter. As of today still no help, no resolve, no nothing. I would like this matter to be addressed, My money does not grow on trees
Business response:
Dear Zoey ****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
If I can’t put zero stars I can only I open an account YESTERDAY and they said wait 24 hrs to us the card not it say I have no card and I’m ******
Business response:
Dear Wytisha *****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I usually go to location 8520 North Beach in Keller TX, I like the way I'm greeted, Sonar is very professional, friendly she is the best branch manager this location has had in a very long time. I have watched her with other customers and she is Awesome. Emily is very professional and courtesy, friendly. These two employees are always willing to go the extra mile to help if I had to rate them on a scale1 thru 10 I would definitely give them a 10.
Business response:
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
There was a company that was hitting my account once a month I disputed the charges Woodforest return the funds and then took the funds back claiming I made the charges in Kansas City I live in ga now my account is over drafted what kind of business are these people running I will be closing my account and will do no further business with this bank
Business response:
Thank you for your feedback, Asauntwa Craft. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 220 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open tomorrow at 8:00 a.m.
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