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Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My recommendation is that nobody attempting to find a bank to open a new account at would use this Bank for its business. They intentionally close my debit card without my authorization without my approval and without my knowledge, causing me to not be able to make rent payments, and causing me to not be able to pay my utility bills that are all paid online in my area. There are no payment centers in my area. The only thing that they could tell me is that they would just give me a new card but it will take 10 to 14 days to g... read more
Business response:
Mr. ****, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
Been a customer for about 10 years. I do not have overdraft protection but they seems to let payments come out. They use to be great but not anymore.
Business response:
Dear Ms. ****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I've been calling Woodforest Bank every week since Feb 4th about my account being hacked and waiting for my money to be returned. Every week its the same answer "the dispute office is still working on my re-claim" and funny how when I made a claim, they were quick to deny my claim but its taking weeks to review my claim. That's horrible!!! Im going to continue to call everyday until this matter is resolved!!! Please Do Not Bank with Woodforest
Business response:
Thank you for your feedback, Ashlle Hardy. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
You all need to RUN!!!!! I went to Mexico for 5 days used a ATM. When I got home in Colorado and used my card it went through. Three days later in Colorado still using my card it was declined, insufficient funds. Checked my account new transactions are still being made in Mexico and I am in Colorado. Woodforest I have called you several times to address this matter. As of today still no help, no resolve, no nothing. I would like this matter to be addressed, My money does not grow on trees
Business response:
Dear Zoey ****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
If I can’t put zero stars I can only I open an account YESTERDAY and they said wait 24 hrs to us the card not it say I have no card and I’m ******
Business response:
Dear Wytisha *****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I usually go to location 8520 North Beach in Keller TX, I like the way I'm greeted, Sonar is very professional, friendly she is the best branch manager this location has had in a very long time. I have watched her with other customers and she is Awesome. Emily is very professional and courtesy, friendly. These two employees are always willing to go the extra mile to help if I had to rate them on a scale1 thru 10 I would definitely give them a 10.
Business response:
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
There was a company that was hitting my account once a month I disputed the charges Woodforest return the funds and then took the funds back claiming I made the charges in Kansas City I live in ga now my account is over drafted what kind of business are these people running I will be closing my account and will do no further business with this bank
Business response:
Thank you for your feedback, Asauntwa Craft. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Usually I'm happy with wood forest in Lumberton NC BUT now they have a blonde order woman working there and every time I go and she's there she very rude. Like today they closed at 2 I didn't know I got there at 2:10 and wanted to withdraw some money and she gave me attitude. I wish someone would fire her or adjust the way she deals with customers.
Business response:
Thanks for taking the time to let us know about your experience with us today. We strive to deliver great service and an enjoyable experience, and we hope you'll give us another chance at that.
My wife and I have been having an account with Woodforest for about 12 yrs. We went into the WF bank on 12/27/2022 to open an elite savings account, to see if her dad was removed from the other two accounts and to see if I was a signer or joint person. We asked the teller to check to see if her dad was removed from the account. She said, No, the paperwork wasn't completely filled out by the person we gave the death certificate. My wife gave it to the Rep on 12/16/22. The teller said she would have to submit it to legal. The ... read more
Business response:
We would like a chance to look into your concerns. Please send us an email to CustomerAdvocacy@woodforest.com with your contact information so we may reach out.
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 227 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is open now. It will close at 5:00 p.m.
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