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Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bank with woodforrest in Elizabeth City NC. The employees are borderline hateful. I get direct deposit of over $1,000 a month and this is the one thing I least like in my life is dealing with this bank.
Business response:
Sounds like we need to learn more details of the situation. Please send an email to SocialMedia@woodforest.com with your contact information so that we can look into this.
worst bank I have ever dealt with in all my years banking! I have been with woodforest for more then 5 years now and customer service has to be the worst caring out of any bank. hours on hold and no help at all. I received 2 wires from someone and their fraud department flags them and assumes that its a scam right away guilty until proven innocent they Disabled me using my online account to view my transactions and view my statements. Its been disabled for a week now. They contacted the bank wire was coming from to tell them... read more
Business response:
We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information so we can reach out?
I’ve been a customer at Woodforest National Bank for years and on July 20th, 2022, six fraudulent transactions happened at the same time taking a total of 3600.00 from my account. I went inside the bank the next day to sign the paperwork to confirm the fraud. I spoke with someone and was told my money would be back in my account by Monday. Didn’t happen. I called Monday and was told it would take seven business days. Today, I called and went to a bank and was told it won’t be until August 4th. So now, I have an account in th... read more
Business response:
We hear your frustration. We'd like to get a few more details. Can you send an email to SocialMedia@woodforest.com with your contact information so we can reach out?
Please beware I have banked with this company for several years and one day out of the blue they closed my account... no notice no explanation nothing so they mailed a check to my previous address that I hadn't stayed at in 3+ years none of my information had been updated even though I had been to the branches several times and my last name changed...but nope none of that was ever updated soooo needless to say I had to jump through fences hurdles and do back flips to get my funds back took well over 90 days. The company lack... read more
Business response:
We would like a chance to look into your concerns. Please send us an email to socialmedia@woodforest.com with your contact information so we may reach out.
The absolute worst bank ever! They never ever answer the phone, I have a business account with them also and they hold my business insurance checks for 7 days! I’ve just opened an account elsewhere.. I hate this bank, the people that work that know absolutely nothing and there is never a manager in sight!
Business response:
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to SocialMedia@woodforest.com so we can look further into your situation.
I have been with Woodforest for 15+ years. No issues until 6/30/22. I had an issue with paypal fraudulently debiting my account, Paypal wouldnt help. I went to my local branch, Kernersville, NC to report the transactions as fraud. The teller assured me that the transaction was disputed as fraud, and no more paypal transactions could go through. The next day the transaction was rejected and I thought nothing more of it, I assumed the bank did their job. On 7/7/22 I woke up to the transaction posted to my account, leaving my a... read more
Business response:
We apologize for your experience. If you send your contact info to SocialMedia@woodforest.com, we'll look into the matter.
Terrible bank! I get a an $32 overdraft fee for $4.23 worth of ink monthly . I put in the money a day before so it can clear and they still charge me $32 overdraft fee. Unable to get gas but still charge me overdraft fees whenever they feel DONT GET THIS BANK
Business response:
We would like a chance to look into your concerns. Please send us an email to socialmedia@woodforest.com with your contact information so we may reach out.
Horrible must be the worse banking institute in history. Switched banks to them to fit my needs locations etc. Everything they advertised was false. I came into branch deposited a check. They called verified the check was good. The check was deposited then the teller decided to put a hold on the funds for 7 days. Yet another customer same situation they called handed money over hmm. Then called corporate they were useless they said they dont handle that only the branch mgrs handle. District manager was supposed to call me ba... read more
Business response:
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to SocialMedia@woodforest.com so we can look further into your situation.
I have been a custome for over 5 years and have been using mobile deposit for several years. I notice today that my mobile deposit had been rejected which cost me 64 dollars in overdraft fees. The photo was perfect, flat, clearly visible. I called they said image quality. They gave me option to resubmit but would not give me the 64 in overdraft charges back. Keep in mind i have deposited the same amount on same day weekly for several years!
Business response:
Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodforest.com with your contact information.
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 227 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open tomorrow at 8:00 a.m.
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