Woodforest National Bank

Ashley W 

on BBB

2 years ago

I completely understand banks taking steps to make sure hand written checks are valid. What I do not understand is why a bank manager would take the time to remove a check from the ATM that was deposited, accepted and approved and mail the check back to me without letting the check go through the normal process. The manager told me earlier that week she would out a 7 day hold on the check before I would receive any funds, so I took the check back to my customer and she paid cashed. The second check I got from the customer I ... read more

Travis H 

on BBB

2 years ago

-0 Fraudulent transactions took place on my account from 4/23-5/23, 3k worth of fraud every dispute and claim was denied, then told to step into the branch to see the footage to prove it was not me on 6/26/23 then told I would be refunded quickly after I proved it was not me. Brent the branch manager on white horse rd in Greenville, SC took my id and acknowledged it was not me on the footage refused to show me the footage, ask me to leave, and tells me I had no business in there, came home expecting to receive money owed to ... read more

Chelsey L 

on BBB

2 years ago

worst bank ever. they still have not refunded my money to me that they were supposed to. got a apology and told they were sending me a check but never have gotten it 

Alana K 

on BBB

2 years ago

Woodforest banks are by far the worst banks ever,I Don't see who would give a bunch of thieves a bank ...They emptied my account..Over 34,000 gone in 2 days....DO Not bank with them 

SUSAN D 

on BBB

2 years ago

We have been with Woodforest since 2009 and never had really any issues with them until the last couple of weeks. they decided 2 weeks ago to take the overdraft off of our account. They said they sent a letter, however, we never received a letter. Then today, I have a charge of $394.94 that was taken out of our account.. They said it was because of a closed account that my husband and I had. We had a closed account because of fraudulent activity, but we didn't leave a balance. So when I was talking to the CSR, for a minute o... read more

Craig F 

on BBB

2 years ago

Worst bank I’ve ever dealt with. Communication with this bank *****. 

Johnna H 

on BBB

2 years ago

I have banked with Woodforest for about 4 years and have never had an issue UNTIL NOW! I was notified via email that there was a fraudulent charge on my account, from Paris France, so they closed my card. Ok thats to be expected, no issues there. They said they would send me a new card and then a PIN about 3 days later. So about a wk or so passes, I get the card but never received my PIN number. So I called, they canceled the new card and were to send me a new one. I got the PIN but not the card. I called again, same thing, ... read more

Melissa M 

on BBB

2 years ago

I have repeatedly had my account debited $10 for a return mail fee even though I have verified my correct address with a bank representative in person and made certain it was correct in my records. The debits continued! In frustration I sent an email explaining the situation to the email address provided by customer service. The debits continued. I have been on the phone with three different customer service representatives! This is ridiculous and totally inept for a bank to conduct business like this. 

Mark O 

on BBB

2 years ago

ID GIVE ZERO STARS. SPENT TIME TRYING TO CASH 2 SIMPLE WESTERN UNION MONEY ORDERS THAT TURNED INTO A FIASCO THAT I DONT THINK A. THEY ASKED RIGHT QUESTIONS WHEN THEY CALLED WESTERN UNION. PLUS I CALLED. AND ANOTHER ODD QUESTION THAT I THOUGHT DIDNT FIT WHEN I HANDED PHONE TO ASSISTANT. THEN I CALLED AGAIN TO WESTERN UNION. EVERYONE VANISHED. I HAD A REPRESENTATIVE FROM WESTERN UNION WHO TOLD ME HED CALMLY CLEAR EVERYTHING WITH THEM FOR THE SITUATION. THEN ABOUT 10 MINITS HE CAME OUT I SAID REPRESENTATIVE FROM WESTERN UNION W... read more