Woodforest National Bank

Jasmine B 

on BBB

11 months ago

I am highly disappointed within this bank. It took too many people just to get a simple test done not only that now my account is overdraft -$. I am trying to get a supervisor on the phone and no one has reached me. No one has tried to call me this time now I am definitely going to have to switch over to another bank. I’m not doing this anymore. I was trying to be loyal and stay consistent with this bank, but however, I have been getting lied to too many times and not from the people inside the bank but over the phone. I was... read more

Karen A 

on BBB

a year ago

I have been a customer since 2012 in the Dallas Fort Worth area and over the last few years the service I get is horrible I moved and ordered new checks with my new address on them and asked for the checks to be sent to the bank branch instead of my new address at my apartment. It took over 2 months to finally get my new checks and guess where they were sent? My apartment! How hard is it to follow simple instructions? Since I moved I've been getting money orders from my roommate for rent. The first time they deposited the mo... read more

Andrew P 

on BBB

a year ago

Well been with WF for over 10 years. I've had several CARDS that were compromise over the years. Now with the latest problem another card that WF decided to side with the vender online that charged my card. As usual I attempted to contact CS to the vender but number listed on account was no good. There wasn't anyway for me yo clear this charge on my own. That what any bank would expect. But to no avail bad number. Now CS WF decided the charge was a good charge and is taking my money with just a letter telling me .... too bad... read more

Richard S 

on BBB

a year ago

I’ve been a Woodforest customer for years, but I grew tired of being charged fees for maintaining a minimum balance, receiving paper statements, and other miscellaneous charges. It felt like every time I turned around, there was a new fee, so I decided to switch banks. However, my frustrations didn’t end there. In the last three months before closing my accounts, I started getting hit with $10 return mail fees, which was bewildering given that all my account statements showed the correct address, and I had received multiple ... read more

Wilfredo G 

on BBB

a year ago

BURLINGTON NC - GRAM HOPEDALE RD LOCATION: I was blocked out so I can no longer access to my husband’s card or log in. I have sent reports to cooperate (Matt ******) as well as made the branch manager aware Yari *********. Since Woodforest doesn't see the problem with this situation I will make all aware the Burlington location is unprofessional and cooperate dismissed my concerns. I have screenshot and conversations to prove this.<br style="mso-special-character:line-break;" /> <br style="mso-special-character:line-break;" ... read more

Christopher G 

on BBB

a year ago

I’m extremely frustrated with this bank. When I first opened my account there, they told me lies about the way the account would operate. When I tried to close the account they gave me the runaround and it is still unresolved. it seems to me that the people that work in this bank are inept or the whole organization is crooked. I’m 54 years old and I have banked with many other banks over the years. I’ve never seen a bank operate like this one and I don’t know how these folks are still in business. do yourself a favor and sta... read more

Dawn G 

on BBB

a year ago

I have been with Woodforest at the Lafayette, IN location for almost 10 years. i always loved this bank, but over the past 3 years it has gone steadily downhill. The branch is rarely open, when they are open it is always new people who say they can't do anything except deposit money. On July 1, 2024 my husband deposited a certified check written from his late father's estate. He went to the branch and was told the money would be available immediately since it was a certified check. By the end of the business day our account ... read more

Andrea R 

on BBB

a year ago

Denied me to refund 400 stolen from my bank account. Even with proof it was not me. They state they have zero liability for customers who have unauthorized transactions. That is a lie customer service basically called me a liar and accused me of a bogus fraud dispute. I filed claims on this bank. 

Peter M 

on BBB

a year ago

I'm a new customer, and just made my 2nd visit to the ***Madera Run branch, in Houston. Took 2 tellers an hour to accept a routine deposit. The deposit was less than $10,000, with just over $3000 in checks. I was the only customer in the branch, the whole hour. I was told that they needed a "manager approval" to deposit the checks. I stood there, while they made at least a half dozen calls, trying get a code, to enable them to process the deposit. Looks like opening this account has been one big waste of valuable time.