Woodforest National Bank

Julie B 

on BBB

a year ago

This bank is the absolute worst. Every time I used my debit card on Cash app they locked it. And they would lock the card on Saturday night so I would have no access to my money until Monday morning. Requested to have a text message come to me so that I could verify I did the transaction but They refused to allow me to do it. They said that I needed to call them in person. I absolutely will never recommend this to anyone. Now that I have the money to pay off my credit I’m closing my account and will have nothing to do with t... read more

Barry M 

on BBB

a year ago

THIS IS A BANK THAT TAKES ADVANTAGE OF IT CUSTOMER. CRAZY OVER DRAFT FEES, AND CUSTOMER SERVICE IS AWFUL. IF YOU ARE $1.00 OVER DRAFT, THE CHARGE YOU $15.00. IVE HAD DIRECT DEPOSIT INTO MY ACCOUNT FOR 18 MONTS , THEY TELL YOU YOUR BALANCE FOR YOUR PAYROLL CHECK AND DONT CREDT IT TO THE NEXT DAY. I RECOMMEND ANYONE CLOSE YOUR ACCOUNT, THERE ARE MUCH BETTER BANKS MOST MAKE YOUR PAYROLL AVAILABLE DAY BEFORE NOT DAY AFTER. I FEEL TAKEN ADVANTAGE OF. 

Brittany T 

on BBB

a year ago

Alaina *********** whom is the assistant branch manager IS THE ABSOLUTE BEST! SHE KIND, PATIENT, AND CONSISTENT! I WAS EXTREMELY STRESSED FROM A NEW MOVE AND SHE MADE MY DAY WITH HER PERSONALITY! This branch is definitely lucky to have such a professional yet welcoming individual like herself. I wish I could receive such outstanding customer service from other facilities. 

Nsdesda H 

on BBB

a year ago

My account was fraudulently access 3 times at Woodforest bank. This 3rd time $300 was taken from my account and the bank refuse to give my money back. First, I was denied because Airbnb told them I have an account t with them. Found out someone used my info with a completely different name(fraud). Second, I was told I gave the user my name and PIN number. This is unacceptable on every level. I am out of $300, I cannot understand how the rightful owner of an account can be grilled on security questions, but a perfect stranger... read more

Joseph T 

on BBB

a year ago

These guys are garbage. ******garbage. There lack of professionalism, their cynical approach to customer complaints. Lack of security. A entity was able to steal $5000 from my bank account because of their lack of security and professionalism. They give lip service and a **facade of concern but they really really don't care. 

Katherine W 

on BBB

a year ago

Thank you Rosa for all your help you have been great @ Humble ******* location. 

Jonathan S 

on BBB

a year ago

I was told I had over a $100 in my account yesterday.And today I only have $27 in my account.I have not used my card that much.They are stealing money from me. I would like a review done into this bank. 

Jasmine B 

on BBB

a year ago

I am highly disappointed within this bank. It took too many people just to get a simple test done not only that now my account is overdraft -$. I am trying to get a supervisor on the phone and no one has reached me. No one has tried to call me this time now I am definitely going to have to switch over to another bank. I’m not doing this anymore. I was trying to be loyal and stay consistent with this bank, but however, I have been getting lied to too many times and not from the people inside the bank but over the phone. I was... read more

Karen A 

on BBB

a year ago

I have been a customer since 2012 in the Dallas Fort Worth area and over the last few years the service I get is horrible I moved and ordered new checks with my new address on them and asked for the checks to be sent to the bank branch instead of my new address at my apartment. It took over 2 months to finally get my new checks and guess where they were sent? My apartment! How hard is it to follow simple instructions? Since I moved I've been getting money orders from my roommate for rent. The first time they deposited the mo... read more