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Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
<strong><span style="font-size: 12px;">Woodforest National Bank is a full service bank currently operates in Texas, Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Virginia and West Virginia.</span></strong>
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a member of Woodforest National Bank for years. I used my woodforest national bank debit card at a Wells Fargo ATM on 1/31/2024 @ 7:11am , the machine gave me my card and receipt but did not dispense my money in the amount of 550.00. I disputed this with Woodforest as well as Wells Fargo only to be given a provisional credit on 2/2/24 and on 2/21/24 Woodforest took my money back stating Wells Fargo provided documents stating the money was dispensed from the ATM. Woodforest did not ask for surveillance to verify t... read more
Business response:
Dear Carla ********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Had been with Woodforest since 2012, and every year have tax refund deposited to this account. Typically, we make some sort of large purchase at tax time, this year I find a vintage car I wanted. Although there was over $9,000 in my account the branch in Beckley, WV refused to give me more than $2,500 at a time. The manager Anne was rude, called me a liar, when actually she was the dishonest party, I asked her "if *****came in to get more than $2,500 he couldn't get it?", she replied "no, he couldn't". Called me a liar over ... read more
Business response:
Dear Jessica ***********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
This bank is not what it used to be. Recurring fraud and the bank doesn’t care. Keeps happening. After 20+ years we are moving everything. If you want your money safe, I do NOT recommend this bank.
Business response:
Dear Connie *******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Flat out refused to authorize payment with my funds even after I verified authenticity of charges. My money my choices. Transaction was going to my son but was questioned about his last name different than mine! Hello it’s called marriage or divorce!!! They have no right to determine my transaction
Business response:
Dear Kimberly ******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
I have had a this is account as well as a personal account for 16 years at Woodforest national Bank. During this time it has been good. They've been good to me and I have stuck with them. I will leave this review for the Havelock North Carolina branch. I wrote a check this morning to one of my employees and accidentally wrote 2003 then wrote a four right over to three. Employee called me while in the bank and said that they would not accept the check. I asked to speak to them they refused and laughed when I said that I have ... read more
Business response:
Dear Randy *******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
this is the worst bank in the world, on several occasion have they messed up on our accounts first they put the wrong amount of money in by several thousands and admitted they messed up but instead of fixing the issue they withdrew all my money in my account and made in go negative I had to pay them for their mistake then they got my account mixed up with my mothers and they drafted my moms house payment out and rejected my truck payment when there was enough money for both they constantly lock you out of online banking and ... read more
Business response:
John *******, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
I love this bank. Been there 5-6 years now and they are so easy to work with. Always looking out for my best interest and keeping me informed every day if what's going on with my account(s).??
Business response:
Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
I have been with Woodforest National Bank since about 2001 or 2002. At first, I just liked that they were open 7 days a week (that changed with COVID), and had branches pretty much everywhere. Since then, I have been pleased to have a close working relationship with David Brown in the Sherman TX branch, especially recently when he helped me tirelessly with a Zelle snafu. (No more Zelle for me!!) I also very much enjoy getting an email EVERY MORNING when there is a transaction pending or completed, and another one EVERY MORNI... read more
Business response:
Dear Christine *******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Worst Bank EVER!!! Do not ever bank with them! You’ll be behind everytime !
Business response:
Dear Leslie ******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 220 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open tomorrow at 8:00 a.m.
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