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Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
<strong><span style="font-size: 12px;">Woodforest National Bank is a full service bank currently operates in Texas, Alabama, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Mississippi, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Virginia and West Virginia.</span></strong>
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They convinced me to take a over draft credit loan because it would be smarter than to take a loan somewhere else, so I did they payed me than took the money out of my account the same day along with the money I already had in it and overdrafts my account and charging me fees along with it.
Business response:
We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
I have banked with Woodforest for almost 10 years. Over the last few years I have noticed that after a purchase the money would be debited from my account and days later they would take the same amount again. Then they would say that the charges were "Pending" this is why I left ***** *****to bank with them. This happened to me again this morning from charges this weekend. I'm done!
Business response:
We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
Just wanted to let ya all know that Nicole from Branch 577 is a very welcoming and helpful person I always have her help me .She very friendly and helpful .She does a wonderful job at helping every time .
Business response:
Thanks for taking the time to share this with us! We'll certainly pass along your compliment!
This Bank is the pits. They supposly handling a fund that was to be delivered tome. First they said they couldn’t transfer to me bank with me paying a fee. The CEO was involved with this but yet I paid the fee they requested because t still no transfer. The the CEO said I had to pay another fee before they could transfer anything to my bank. Sounds more like extortion to me and I would never use this bank for any reason especially the CEO who is a liar from day one.
Business response:
Thank you for your feedback, Grover Orndoff. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
We attempted to sign up for credit card processing. We received a defective processor that would not power up. No instructions were included. The machine was returned and we notified Woodforest we were discontinuing their service. Woodforest still charged us 50.99 even though no cards were processed. This is fraud, it should be illegal, and we demand a refund. ***** *******Ltd. Corvallis OR
Business response:
We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
This is a horrible bank. Costumer service is the worst. From branch all the way to call service. Most of the managers of the branch do not know certain legal issues, and had to leave several times to say questions. When you call the toll free number you can't get past the first operator to talk to any specific department. Trying to get PAO done for dying mother was a nightmare. First manager sent paperwork in, but never followed up to see if legal got it. Then found out she was transfered. The second manager folkowed up, but... read more
Business response:
We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to CustomerAdvocacy@woodforest.com, we will get in touch with you.
My congratulations to Woodforest Bank: I didn't think it was possible to be more predatory and unprincipled than Wells Fargo, but Woodforest pulled it off. I spent MONTHS trying to close my account and lost out on over $600 trying to resolve an issue caused by Woodforest's negligence, spent more than an hour on hold waiting for a manager that never answered, was promised multiple returned calls that nobody at Woodforest ever bothered to make, and when I escalated my issue, Woodforest sent me a letter that boiled down to "Suc... read more
Business response:
We hear your frustration. We'd like to get a few more details. Can you send an email to CustomerAdvocacy@woodforest.com with your contact information so we can reach out?
Horrible Service. Froze my acct when I tried to buy my daughter's prom dress with my debit card with plenty of money in the account (Later found out when I actually got someone from cust service, the attempted purchase was out of my normal spending habits). Because it was a Sunday nobody available to unfreeze my card. Did receive a delayed text message 2 hours after leaving the store, by then, the ability to respond back through text to verify the transaction, was expired. No go for ordering the dress, shop owner even stayed... read more
Business response:
We'd like to gather a few details. Please send an email with your contact information to CustomerAdvocacy@woodforest.com.
They closed my child’s acct that gets their dads SS deposited every month. This has happened twice. I called them to tell them to fix this and they haven’t nor has anyone reached out to me to tell me if the money was sent back or if they opened the acct back up. I went online and they have not opened the acct back up and don’t know where their money is. I will not be keeping my accts with woodforest after banking with them for 10+years.
Business response:
Dear Robin ******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 220 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open at 8:00 a.m.
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