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Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had a question for the branch in **********, IN. **** was amazing, very professional and very patient with my question. She made sure I fully understood and for that, Woodforest is the best banking experience Ive had!
Business response:
Dear ***** *******,Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.
I was notified a few weeks after opening my account that I needed to bring my ID because they forgot to get a copy when I opened my account. I came to the bank on my next day off which would have been Thursday of the same week she called me. Apparently the girl I gave my ID to put my information in. Now my account is closed and I was charged a $25 fee to close the account without any notification. Ive had to call out of work to back to the branch. ****** *. was able to rectify the situation as far as me getting my money howe... read more
Business response:
******* ******, we would really like the opportunity to correct the situation. If you will send an email to ******************************************* with your contact information, we will get in touch with you shortly. Thank you!
All the staff is amazing never had a single problem! Someone hacked our account woodforest called us to check and see if they where are charges. Then took care of everything including getting our money returned with in 24 hours! They have gotten rid of all overdraft fees. Been banking there 10 years and will not go anywhere else.
Business response:
Hey, Stormy *********, Thank you so much for your feedback. We're so glad our team was able to assist, and we will be sure to pass this along. We appreciate you taking the time to let us know!
They owe me my money and will not give it to me I am now suicidal because of all they are putting me through do not bank with them u will regret it
Business response:
Danielle **** , thank you for letting us know about this. Please email your contact information to CustomerAdvocacy@woodforest.com. We look forward to hearing from you.
25 October 2024, Friday, Time:11:37 AM CST Positive Feedback for the Woodforest Bank at the Walmart (#5144) store. Located at 8315 FM 78, Converse, TX 78109 All the Woodforest personnel who work there are always friendly, professional and quick. It is a pleasure to do my transactions there. Congratulations to you HR department for splendid hiring practices. Gerald S. Piwkiewicz; Customer. Thank you.
Business response:
Hey, Gerald **********. Thank you so much for your feedback. We're so glad our team was able to assist, and we will be sure to pass this along. We appreciate you taking the time to let us know!
Commits financial discrimination, they do not want business from the working people, only those who are rich. Was denied an auto loan based on and I quote " not rich enough". I will be going elsewhere.
Business response:
Thank you for your feedback, Jenni ******. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Deposited a life insurance check and bank is holding half the funds for seven days. Its an insurance company check and should clear in total. This bank is using my money to make interest while on hold. Policy needs to be changed.
Business response:
Dear Willem *********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you! Willem Plantinga
Discrimination??? Usually when someone treats a person one way 'over the phone' and treats that same person another way 'in person' referencing the same exact subject matter.... it's usually discrimination based on what I've experienced during my lifetime. Oh well.... ??????? it won't be the last time. I addressed a subject matter over the phone with the teller... I verified the correctness of the information that was given to me on 3 separate inquiries while on the calls. I ask the same questions 3 times on 2 separate cal... read more
Business response:
Kathy **********, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
You need to remove the temporary hold by Walmart on my account and then immediately refund. Also I cannot utilize your overdraft then put money back into my account only you can. Number 3 there is no reason my information on file shouldn't match your records if it's been updated since 2008. So please correct all 3 of those if you want to keep me as a customer otherwise I will switch banks.
Business response:
Katherine ***********, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 227 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is open now. It will close at 5:00 p.m.
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