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Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware of scammers that come disguised as banks Do your due diligence before opening an account at Woodforest National Bank. I recently opened a new account in Leland, NC to have the convenience of a local bank after a move from another state. Within 30 days of opening (and never using) the account was closed by the bank corporate office and my money was refunded minus a $25 early closure fee because I listed "Retired" as my present employer. After three non-productive visits with the local branch, the branch manager said th... read more
Business response:
Thank you for your feedback, Ms. *********. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Had an account years ago and closed for the same reason I’m closing this one. Me and my wife have our paychecks dd every week and it is still taking days to post. Not only that look at my account this morning at 5 am and had two overdraft charges which I knew I had. But look this afternoon and now there is more. I do not recommend this bank at all and I will be reporting them for fraudulent activity. That’s another thing I have a security camera subscription which have had forever but every month woodforest kicks it as fraud... read more
Business response:
Dear Paul ************, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Worst bank I've ever had, no 24/7 support, purchases don't post right away, though I had enough in the account cause that what the app said, so T-mobile try to charge they're bill but I didn't have enough money in it, I though I did but purchases I had made 2 days before didn't post by the time tmobile charged them. There's really no benefit in having an account with them, the only ones benefiting is them cause they get to use our money. Is better to just save/have money at home, and loading a prepaid card when needed, that ... read more
Business response:
Thank you for your feedback, Alex *******. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
My ex girlfriend had my banking information somehow and was using my debit card to buy stuff. I went to the Woodforest here in town told them I would like that account to be closed and a new Account to be opened with a new card. They gave me a new account and card but never did close the old account. They had also given me A new card for the old account. I’ve never even used the old account Since then and I keep getting charges on the account. Well eventually that account did end up getting closed and today I got paid and th... read more
Negative stars. No 24/7 support. Fraud blocks your card over transactions that have been reoccurring for months. Here I am waiting to access my money because the bank is closed and my card is blocked. No food, No diapers, etc… Switch to another bank don’t waste your time.
Business response:
Christopher *****, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!
Taking my business somewhere else. I got a very large check, which I knew would take time to be verified. 3 days after I wake up to my account being closed. I call and they say it's an accident. Next time can't even use my debit card. They tell me I gotta go get another, sorry. Yup they are cause I won't tolerate this. So unprofessional
Business response:
Dear Leslie *******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Awful. I paid 3 items. It's now taking 5 days for the items to post I thought I had that money in the account than realized that the items I paid didn't post. Now I'm screwed. T mobile was one and now my phone is going to be shut off and I'll have to pay a reconnection fee. And I will have to pay late fees on the other 2 items. I never had this problem with Navy Federal.
Business response:
Dear Debra *******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
Will be taking my business somewhere else bank is horrible. One minute they close at 7 then they close at 6 I drove all the way to the Woodforest on galleria blvd Charlotte NC from work to cash my check so I can feed my son it’s 5:59 the lady couldn’t even cash my check talking about we changed our hours from 7 to 6 because we are short staffed! I am going to close my account and go to another bank with more options and steady hours!!!!!! Do not mess with bank they are horrible in every way!!!
Business response:
Latoya *******, thank you for letting us know about this. Please email your contact information to CustomerAdvocacy@woodforest.com. We look forward to hearing from you.
If I could leave a 0 I would! I've had nothing but problems since opening this account a few days ago and get no where with customer service! I'll be going to a better more established and highly rated bank. DO NOT BANK HERE!
Business response:
Thank you for your feedback, Kathryn ******. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 227 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is closed now. It will open tomorrow at 8:00 a.m.
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