This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Woodforest National Bank
- Banks
- Shenandoah, TX
About this business
Location details
1599 Lake Robbins Dr #100, Ste 100, Shenandoah, TX, 77380, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They wouldn't release my funds from a pre authorization hold. Going on 13 days
I kept getting mobile deposits declined so I called customer service. They switched me to four representatives trying to find a reason for my deposits getting declined. Finally I got a representative that kept putting me on and off hold for twenty minutes saying there looking for the reason. Finally they came back saying poor resolution. I have the conversation recorded you clearly hear someone in the background say screw him he's a Trump supporter. They declined my deposits because of my political affiliations. What respect... read more
Business response:
Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to SocialMedia@woodforest.com with your contact information.
The worst bank on the planet. an act of racism was conducted against me in Walmart on camera for almost 45 minutes. Because I complained about the way I was being treated after over 17 years with this bank i was given all my cash in my account and told they were closing it. THIS HAS NEVER HAPPENED UNTIL new employees were hired with a different skin color than mine. I am white have banked here so long when I walked in the last girls used to yell Hi to me by my name and knew me. Ive bought them lunch before. But the first day... read more
Business response:
Thank you for taking the time to share the details of your recent experience. We'd like to take a closer look into what happened. Please send an email to CustomerAdvocacy@woodforest.com with your contact information.
Terrible bank that makes everything difficult. Never use. They have frozen my account when I traveled to Philippines. Stranding me in a Typhoon. After I approved intl charges. Now they are preventing me from using my money in a business transaction in Philippines. They say due to scammers. Since I've had no problems elsewhere-seems like their policies change for ******. Woodforest is the scammer not my family!
Business response:
We’re disappointed to hear that. We understand how frustrating it can be. Please send an email to SocialMedia@woodforest.com, so we can look further into your situation.
Vey unsatisfied my cashier check was lost I went in the next day to put a stop payment on it and have one reissued they told me there was nothing I could do for 90 I explained that was the money to pay the taxes on my house and they still said I had to wait 90 days I am on my way to close my account with this bank corporate office was no help. I have been with this bank for over 5 years and it’s been a headache trying to get some help
Business response:
We hear your frustration. We'd like to get a few more details. Can you send an email to CustomerAdvocacy@woodforest.com with your contact information, so we can reach out?
I have banked with Woodforest for close to 16 years. Used to be a really good bank. Service is non existent now. When you call customer service in Houston, you reach India. They are rude and incompetent. If I need to dispute something on my credit card, since I moved none of the local Walmarts have a branch. I have to drive an hour each way for the nearest branch. I had to cancel my credit card because of unauthorized transactions. It's been almost a month and I never received my card or February statement as of March 10. Af... read more
Business response:
Thank you for letting us know about this. Please email your contact information to CustomerAdvocacy@woodforest.com. We'd like to help as best as we can.
Ive had an account since Decemeber 2020. I recently purchased a money order at walmart right across from Woodforest and than went over to deposit my money order into my account. Im unable to set up my other account to this account and this is my only way to access my money. I deposited this money order in my woodforest account and was told i would have 48 hours wait time to process and than i would have access to my funds. I have my receipt and everything. 48 hours later the funds are not available not even pending. I just l... read more
Business response:
We hear your frustration. We'd like to get a few more details. Can you send an email to CustomerAdvocacy@woodforest.com with your contact information, so we can reach out?
It's open weekends and that works for me...nuff said I think.
Business response:
We are excited that you are pleased with our service! Thanks for taking the time to share your experience. Thank you for banking with Woodforest!
They have the absolute worst customer service ever. Customer advocacy is a complete joke and no matter how big or small your issue is, they WILL NOT help you. If you have any other options do not use this bank.
Business response:
We'd like to gather a few details. Please send an email with your contact information to SocialMedia@woodforest.com.
Frequently asked questions about Woodforest National Bank
How is Woodforest National Bank rated?
Woodforest National Bank has a 1.6 star rating with 227 reviews.
When is Woodforest National Bank open?
Woodforest National Bank is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com