Woodforest National Bank

Ednaroberts03 

on BBB

4 years ago

I have banked with them for 12 years and due to being unemployed for 4months and being completely broke I have had overdraft issues. I told my local branch about my unemployment and not having money for groceries. I made a huge deposit from closing out my 401k. They are holding my deposit for 7 days based on the last 6 months of banking history. Due to overdrafts. Punishment for being unemployed during a pandemic. I advised the customer service I have been a customer for 12 years. She said they only go by the past 6 months h... read more

james s 

on BBB

4 years ago

I actually like the staff at my particular Bank. That being said my deposits never hit until 8 or 9 p.m. I know the place making the deposit is not open that late so I have no idea why this is happening. The bank's explanation is, that is when they get the deposit. The other facility is not even open to make the deposit when Woodforest claims they do. So truthfully I don't know but I do know that I can't pay my bills at 9 at night because everybody's closed 

Nicole H 

on BBB

4 years ago

They wouldn't release my funds from a pre authorization hold. Going on 13 days 

Daled 

on BBB

4 years ago

I kept getting mobile deposits declined so I called customer service. They switched me to four representatives trying to find a reason for my deposits getting declined. Finally I got a representative that kept putting me on and off hold for twenty minutes saying there looking for the reason. Finally they came back saying poor resolution. I have the conversation recorded you clearly hear someone in the background say screw him he's a Trump supporter. They declined my deposits because of my political affiliations. What respect... read more

Melissa T 

on BBB

4 years ago

The worst bank on the planet. an act of racism was conducted against me in Walmart on camera for almost 45 minutes. Because I complained about the way I was being treated after over 17 years with this bank i was given all my cash in my account and told they were closing it. THIS HAS NEVER HAPPENED UNTIL new employees were hired with a different skin color than mine. I am white have banked here so long when I walked in the last girls used to yell Hi to me by my name and knew me. Ive bought them lunch before. But the first day... read more

Michael H 

on BBB

4 years ago

Terrible bank that makes everything difficult. Never use. They have frozen my account when I traveled to Philippines. Stranding me in a Typhoon. After I approved intl charges. Now they are preventing me from using my money in a business transaction in Philippines. They say due to scammers. Since I've had no problems elsewhere-seems like their policies change for ******. Woodforest is the scammer not my family! 

Cassandra S. 

on BBB

4 years ago

Vey unsatisfied my cashier check was lost I went in the next day to put a stop payment on it and have one reissued they told me there was nothing I could do for 90 I explained that was the money to pay the taxes on my house and they still said I had to wait 90 days I am on my way to close my account with this bank corporate office was no help. I have been with this bank for over 5 years and it’s been a headache trying to get some help 

Paula L 

on BBB

4 years ago

I have banked with Woodforest for close to 16 years. Used to be a really good bank. Service is non existent now. When you call customer service in Houston, you reach India. They are rude and incompetent. If I need to dispute something on my credit card, since I moved none of the local Walmarts have a branch. I have to drive an hour each way for the nearest branch. I had to cancel my credit card because of unauthorized transactions. It's been almost a month and I never received my card or February statement as of March 10. Af... read more

Jasmine C 

on BBB

4 years ago

Ive had an account since Decemeber 2020. I recently purchased a money order at walmart right across from Woodforest and than went over to deposit my money order into my account. Im unable to set up my other account to this account and this is my only way to access my money. I deposited this money order in my woodforest account and was told i would have 48 hours wait time to process and than i would have access to my funds. I have my receipt and everything. 48 hours later the funds are not available not even pending. I just l... read more