Woodforest National Bank

Brett B. 

on BBB

4 years ago

I have been with this bank for close to ten years and have had a few problems over the years but now I woke up this morning to see that they charged me twice for the same transactions and took money out of my account and won't cancel the transactions even though they are just pending. I work my butt off for my money just for my own bank to screw me over. We are in a pandemic and I don't have 60 days to wait to get back money that is rightfully mine. As soon as this dispute is over I'm closing this account. Terrible customer ... read more

Jewell 

on BBB

4 years ago

Horrible bank!!! Stay away from this bank. They robbed me of so much money in overdraft fees 

Karen A. 

on BBB

4 years ago

Absolutely zero help with a $900 unauthorized transaction on my account by a company that I previously associated with and had previous transactions with. Woodforest used my previous history with that company to justify allowing this huge transaction that I did not authorize to go through. It wiped me out. I was advised to work it out with that company....ask them to put the money back. I asked Woodforest to reject this transaction while still pending and they refused. I had zero consumer protection and was treated as if thi... read more

Steven M 

on BBB

4 years ago

I have been fortunate to receive a loan from the SBA.. woodforest bank decided to hold the funds and has threaten to send it back.... They asked for my DBA and I gave it to certified by Harris County Clerk Office... Still I was told today that now I have to show tax return for 2019.…... I called SBA and they're puzzled 

Shiela D 

on BBB

4 years ago

I think it would be nice to be able to make an installment payment at your Burkhardt Branch in Evansville. Three days later and still nothing done. Yet I was promised a phone call the same day and each day since. It's been a week since I submitted the question on your website via my bank account. I am an hour away from the bank. Why do you refuse to make my payment and why the runaround. If it wasn't such a pain, I would switch banks over this! 

Eddie R 

on BBB

4 years ago

Woodforest will not let me use my bank card for online purchases. Every time I try to shop online, my transaction is denied. I have called bank several times to stop these restrictions. With Covid-19, I am trying to shop more at home and online but Woodforest is making it impossible. I understand safety and security measures but I have called multiple times to fix this problem only to be treated badly and hung up on. 

Karen W 

on BBB

5 years ago

We opened a Woodforest account a couple of years ago and had very good service from our branch. That’s the end of the good news about Woodforest. Recently, we got a very large bank cashiers’ check to pay our HOA. It later came to our attention that the money did not go into the HOA’s bank account, and it appears that someone on the staff stole the money. We’re pretty sure it is the POA Board’s president. We went to the branch and asked them to trace what bank the money went to, so we could take the information to the police.... read more

Stephanie 

on BBB

5 years ago

Woodforest Bank is STEALING money from my account and I'm sure I'm not the only person. What their doing is FRAUD! They are intention holding pending transactions that have already cleared with the charging business but Woodforest is changing the date the transaction actual was charged and cleared so they can charge multiple overdraft fees. I called twice before about this same matter and the person and supervisor said the reason it was pending even though it had been a transaction I did days before my other transactions was... read more

Tessa C 

on BBB

5 years ago

We deal with Woodforest bank in our local Walmart quite frequently to send money to our missionaries in Central America. We typically have to send separate amounts to two different employees we have there because there is a limit they are allowed to pick up in cash at once. While trying to make the transaction today, we were dealt with rudely by an employee named Erica. She looked him up and down & said “I’m not doing this” and took our paper to make a copy and asked for his ID. After our employee called me to inform me of h... read more