Woodforest National Bank

William 

on BBB

5 years ago

I have a bank teller tell me she didn't want to wait on me because I was black or perhaps it's because she continues make mistakes when healing my account. I brought this matter to her attention in a very harsh manner however, while still remaining professional. The Bank tell at Woodforest bank in Boiling Spring SC. I quote. I don't want to ever wait on you again. This is a blatant violation of my civil rights. This matter needs to be investigated or this will be going to a court hearing. Now I am unavailable to reach anyone... read more

Jamie R 

on BBB

5 years ago

This bank will get you in fees. I opened up my account only a few months ago. The first round of fees was understandable since my company didn’t move the direct deposit. After getting hit with that, I decided to wait to move the deposit. They are kind enough to offer overdraft without another account attached...WATCH OUT! I had over $300 in overdraft fees from small Apple charges that I forgot I switched to this card. Upon first charge, customer service called and asked me if I wanted to stop overdraft and I said yes. I agai... read more

Danielle G 

on BBB

5 years ago

This bank that use to care about customers does not care at all. There customer service employees and supervisors need better training. I have been a customer with this bank since 2013 and I had a family emergency come up with my husband who money goes into the account my name is the primary because he didn't have a ID at the time the account was opened but because my name is primary I can't get any assistance and not once has any of there employees on the customer service end tried to explain to me how to fix this situation... read more

nathanael w 

on BBB

5 years ago

Disappointed in the customer service in the west Ashley ******* location. I will be closing my account. 

John R 

on BBB

5 years ago

Pile of **** that tries to entice you into payday loans and debt mirroring tactics. 

Zachery A 

on BBB

5 years ago

Shady and I am looking into if withholding information that instructions given will cause intentional fines imposed soon customer and not willing to disclose any information that can help ease the difficulty of resolving it out of state from their areas of business. Refuse to take payment over the phone or by personal check or any other means that is easily trackable and has employees asking me to "just send a cashier's check or money order or cash with a deposit slip" to quote one employee who's name I could not understand.... read more

bethan E 

on BBB

6 years ago

I Wish I could give this company negative stars. This company allowed another company that scammed my account to begin debiting amounts over a year later causing excessive and massive nsf fees and overdraft fees. They refuse to refund the charges instead they said they would "look" into it. Minus the fact a company that i make cash payments to debited my account and I filed a dispute with what i thought was my bank, meaning my bank would work for me or actually help me bahaha nope. The dispute was supposed to be 10 days a mo... read more

David C 

on BBB

6 years ago

Opened a business checking account on May 31st and deposited just over $500. On June 1st, before I had even activated/used my debit card my account had almost $300 withdrawn from an AIRBNB in California. I found out about this when I had a transfer kick back because of a lack of funds. After some quick research I’ve found that isn’t a rare occurrence. Woodforest bank is all over the internet with complaints from customers having money taken out of their accounts by AIRBNB scams. I contacted Woodforest via an email and got no... read more

T A 

on BBB

6 years ago

My wife and I share an account at wood forest. I deposit a check into the account ( not the first one for this amount$2500 or from this person) they place a hold on the check tell 10/22 it was put in there 10/11. I have explained to numerous csr and the branch manger that my light bill is due today 10/12, and instead of someone making the call to verify the check the will choose to leave my bank account without the funds to pay my light bill. So the first cool front in Houston my wife and 3 kids plus me will be left in the c... read more