Woodforest National Bank

Jennifer H 

on BBB

5 years ago

Woodforest National Bank is the best bank. They are really true to their mission statement of offering a high level of customer service. I emailed them my issue and they promptly responded and resolved the problem the same day. Thank you Woodforest for protecting my money. 

Scott Z 

on BBB

5 years ago

DO NOT USE THIS BANK! Recently had debit card stolen on a Sat. and due to them not having 24 hour customer service during COVID, could not report it till Monday. Meanwhile almost $3000 was charged at local walmarts and service stations. I disputed these fraudulent charges and without an investigator even speaking with me, they were denied due to these "charges shadowing my travel itinerary". Since my card was stolen and used near where I live, of course it would. However 6 different stops at different walmarts charging $500 ... read more

StarrL 

on BBB

5 years ago

Opened an acct with them at their bank inside Walmart, so I would be able to get quarters and singles for my husband for work. I was told by REGINA *** that I did NOT need to keep a minimum balance, and I would NOT be charged any fees, cuz I’m a senior! I later deposited a check for $32.15, giving me a modest balance of $72.15. Today, I decided to sign into my account to deposit a check, but I saw that I had a zero balance. I called to question it, and I talked to Kristine. She told me that because I hadn’t had any transacti... read more

Cheryl W 

on BBB

5 years ago

I received a cashier's check from my pop's estate, deposit in my acct and decided to closed my account out. Gave me a cashier's check, refused to give me cash and when I went to cash it. They put some hold it and I can't cash it now. So, unprofessional and especially during my grieving process to pull this crap. They are totally heartless. The Woodforest Bank in St. Clair PA inside the Walmart, may everyone of them suffer the consequences of their actions. 

Brandon 

on BBB

5 years ago

The bank teller either didn’t understand how their hold system worked when customers deposit checks. Or, she blatantly lied and had the customer deposit into the ATM in order to do less work. When calling customer and speaking with a supervisor one hung up to avoid having to deal with the situation. The other simply patched the customer back to the store, cause there’s nothing Anyone can do. Except that specific store branch manager. Holding money from the customer for 7 days after the check that was drawing interest their o... read more

Susan B. 

on BBB

5 years ago

Very...very RinkyDinky establishment I could go on for hours but l will say if you choose Woodforest be prepared to be unhappy with your choice.. 

Stephenie F 

on BBB

5 years ago

This bank should not be charging OD at this time. Shame on them for taking money when people are in need of every dollar. 

Kimberly J. 

on BBB

5 years ago

I opened up an account with woodforest a month ago. I initialed and signed for them to NOT put any transactions through if I didn't have sufficient funds to avoid overdraft fees. They put through 2 different transactions already. Then I got my tax return check in the mail. I deposited it into my account yesterday for me to have to call about my check today. I was told that even tho my name was on it, so was my husband's name and his name was not on my bank account. They refused to go in the back to remove my check from the A... read more

Kyle P 

on BBB

5 years ago

Stay away from this bank!!! I deposit a very reputable bank check. I had called the bank the check was drawn on and the check has cleared already. The branch level has a hold on my $10,000 for 7 business days for no reason other then the branch level is rediculous. I call customer service they won’t do nothing for me shows the check cleared and tells me it’s up to the branch level to release the fund. It’s my hard earned money and under the covid19 they want to hold my money from me when I need it the most. I would suggest a... read more