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Window World Twin Cities
- Windows Installation
- North St Paul, MN
About this business
Experience Window World's unrivaled ENERGY STAR replacement windows, doors, vinyl siding, shutters and more. Contact us to schedule your free in-home estimate today!
Location details
2220 Castle Ave E, North St Paul, MN, 55109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The only down side was the wait time for the windows. We signed a contract on 9/3/19 and the windows were installed 12/16 and 12/17. That being said, I read the reviews and the promised time vs. wait time was the biggest complaint so we went into it expecting delays. We were also told up front there might be delays, however, we didn't think it would be quite this long. But, it was worth the wait. We love the windows. Brad (sales) was great to work with. He stayed within what we were looking for and didn't try to over sell wh... read more
Business response:
Thank you for your feedback, Mary. Yes, the delays due to rain were impacting, and thanks for understanding. We're thrilled to hear you love your windows, and that Brad and Joe did such a great job!
Had a great experience with Window World. There was a small installation delay this summer due to increased business which wasn’t a problem for me, but the company compensated me for the issue. The contractor took out the proper permits and presented those to me on installation day. The work was completed in a timely manner and cleaned up any mess that was made that afternoon. He was very professional which was greatly appreciated. One last item, Window World kept in touch with me every step of the way and actually set up a ... read more
Business response:
Thanks for letting us know we provided a great experience, Joel. Thank you from all of us here at Window World Twin Cities!
Terrible Experience Based on our experience I cannot recommend this firm. In July we submitted an order for a new side door and storm door. We were told it would take 6ish weeks for it to be built and then they would reach out to install. We waited the appropriate about of time and never heard back. After two rounds of reaching out, they said good news its ready to be installed. It honestly appeared that the door had actually been sitting in their warehouse but that they were too busy to install. Post-sale it took 4 visits t... read more
Business response:
Kevin, you signed and initialed the checklist timeline which was 9 to 11 weeks. We apologize for mis-measuring the storm door, and we ordered another one right away. (9-24). We left messages until 10/14 to get you on the schedule. The storm door lock did hit the deadbolt, but we fixed that by buying a new electronic deadbolt within a few days. We didn't know the profile of the lock would hit the handle until we had the door. We are sorry for any inconvenience, and appreciate your feedback. Thank you!
Customer service was superb! Made very clear all options and pricing up front. Installation was even better! The installer walked through the process, answered my questions, and confirmed I was satisfied with the results before leaving. I will recommend WW to others.
Business response:
Thanks for sharing your experience, Jeff. We appreciate your business and referring us to others!
The sales rep was Nick. He was very friendly and knowledgeable. I was pleased with Ben and Jenni, the installers. My windows look wonderful. However I was a little disappointed with the lack of communication between the initial conversation with Nick and the installation. I had received an email from Lorrie, then no replies or follow up emails until I contacted Nick. Angela in finance helped explain the snafu and smoothed it over nicely.
Business response:
Sandra, thank you for your comments. We apologize for not providing better communication during your project, and have made adjustments to remedy this. Thank you from Window World Twin Cities!
This will be the 4th time coming out to finish the windows. They told me when I bought the windows that it would take a day. Very disappointed with the installation and handling of he 4 windows I bought and had installed. There scheduler should go to class and maybe then he can do business.
Business response:
John, we apologize for making the errors that prolonged the completion of your project. We'll use your valuable feedback to help us understand how we can improve internally to provide the best experience for our customers, as that is our ultimate goal.
Quote process and installation went smoothly. Installer was professional. Windows look great.
Business response:
Thank you, Gerriann, we appreciate you trusting us with your project!
I was very impressed with everyone that I dealt with at Window World. They were very friendly and got the job done. Our installer of two windows was excellent. He was very efficient and cleaned up after he was done. I would highly recommend Window World to other people. Karen K.
Business response:
Thank you for sharing your experience with Window World Twin Cities, *****. We're glad to have helped you on your project!
Not happy at all so far. Friday afternoon, less than 24 hours from install I get a call stating they don't have a crew to do my installation? I've been scheduled on this day for over a month, how can now less than 24 hours away you not have a crew available? So they want to reschedule me, for 9 days later - I ask "how am I going to be compensated for this inconvenience? He said he would have finance dept call me back. About an hour later he calls me back and somehow now they have a crew to do my install on Monday?! Great we ... read more
Frequently asked questions about Window World Twin Cities
How is Window World Twin Cities rated?
Window World Twin Cities has a 4.4 star rating with 927 reviews.
When is Window World Twin Cities open?
Window World Twin Cities is closed now. It will open tomorrow at 8:00 a.m.
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