Williams-sonoma

Marie 

on BBB

7 years ago

I placed an order for a Furlicious Faux- Fur lounger on November 27th. It was the only item my 7 year old wanted for Christmas, so I placed the order early to ensure that it arrived in plenty of time. Needless to say, by mid December I still had not received the item, nor had I heard anything from PB Teen about the order. I called and after waiting for 25 minutes, finally spoke with someone. The customer service agent claimed they were guaranteeing all purchases made during that time period would be arriving before Christma... read more

Joanna B. 

on BBB

7 years ago

Furniture delivery was a horrible experience with multiple excuses and reporting that they could not fulfill appointments because their “truck would shut down” if he worked past the 8 hour shift. Customer service is a joke and supervisors refuse to be available to customers using customer service representatives as mediators. Hold times in excess of 1 hour and being hung up on after holding for hours is an unacceptable way to run the company. I imagine the high prices are way to guarantee survival when customer service and s... read more

Bob D. 

on BBB

7 years ago

Careful in being lured into the West Elm discount and delivery date promises. Making as many sales as they can on paper is more important than actual customer satisfaction and delivery of products. I ordered a couch (custom material) in early October on the promise that it would be delivered by Christmas with estimated delivery on receipt to be between 12/7 and 12/21/17, which fell between the 8-10 weeks from purchase, as stated in store (and online). That is what I was paying over $3K for and what I expected since this was ... read more

Meredith S. 

on BBB

7 years ago

I can't imagine a worse customer experience. I've been a Williams-Sonoma and Pottery Barn customer for decades and will never shop there again after a recent sofa purchase. I've reached out to senior leadership of the company because I believed if they had any idea of the customer experience and plummeting brand reputation, they would make massive changes. Things only got worse. Long, long, story short story: I ordered a couch 6 months ago. No one in the store would help me so I bought it online. The company lost the couch ... read more

Chris H. 

on BBB

7 years ago

Love their products but heaven forbid you sign up for marketing emails. They will SPAM you to death with up to 10 emails a day. Then when you opt out they refuse to honor the opt out and for weeks more you will continue to receive their marketing emails. I opted out three weeks ago TWICE! AND I CONTINUE TO GET SPAMMED BY THEM. SHADY BUSINESS PRACTICE. 

Thomas I. 

on BBB

7 years ago

I ordered an air fryer on December 21 and was told that if I pay the 2 day air fare of $ 17.50 then it would be guaranteed for Friday, December 23rd. This was the ONLY reason I went ahead with order because it was Christmas present. Friday came and went with no delivery. I used their tracking system and was told it would be delayed to Saturday. Once again no delivery on Saturday either. Their tracking showed it left Kentucky on Wednesday and traveled to Tennessee and then 3 days later back in Kentucky. Then nothing. I had to... read more

Jessica T. 

on BBB

7 years ago

I started with Williams Sonoma, happy, open and optimistic as it was my first time working from home in a Customer Service position. I quickly realized this would not always be the case when I entered their Adobe chat room for training and any and all superior employees began bullying, as a means to train new employees. But then 5 weeks later, I was fired due to being in training for to long. My training process may not have taken near as long as it did if they had been actually working on their end, instead I sat at home wa... read more

Gail M. 

on BBB

7 years ago

Ordered a gift card on 12/6 - my credit card was charged on 12/7. Shipped on 12/7. Never received the gift card. After 6 e-mails, 3 phone calls, customer service states they will credit my card in 10 days. If they can charge my card in 24 hours - why can't they refund me within the same time frame. Most upsetting experience I have ever had. Will never utilize this business again. 

Laura K. 

on BBB

7 years ago

I returned item weeks ago and have not received a refund. There were at least 14 business days between when they received my return (confirmed by UPS and a William Sonoma Rep) and I have yet to receive almost $700. I have talked to 3 customer service representatives, who seem helpful. They all say they are resolving the matter and issuing a refund but then I hear nothing and the money has not appeared back on my card.