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Williams-sonoma
- Kitchen Supplies
- Blue Ash, OH
About this business
Williams Sonoma retail stores offer premium products you won't find anywhere else, along with world-class customer service (including free gift-wrapping). When you visit us, you'll experience the pleasures of cooking firsthand. Complimentary cooking classes highlight seasonal menus and help you master new kitchen techniques. Meet your favorite culinary authors at our book signings. Specialty food tastings introduce you to artisanal flavors from around the world. Demonstrations of the latest kitchen equipment give you hands-o... read more
Location details
7875 Montgomery Rd, Ste 2123, Blue Ash, OH, 45236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I have never been so disappointed in a company as I am with Williams Sonoma, Inc. and their delivery company, MXD, on behalf of my experience with Pottery Barn. I ordered an expensive leather chair mid-May 2017 because the website said it would take 10+ weeks for delivery, and I needed it to be delivered at the end of July/beginning of August. However, I received a call from the delivery company just two weeks after placing my order saying it was ready, but they agreed to hold it in the warehouse until the aforementioned tim... read more
Completely disgusted that I spent $4K on a matching set of PB Whitney office furniture, and they don't have replacement file drawer hardware so I can continue to use their furniture after moving company lost mine.
I have ordered 5 pieces of furniture from Pottery Barn and 1 rug. Their fulfillment proess should be considered criminal. They allow things to go on back order for months and they continue to push back their expected delivery date. I ordered my curtains in June, wont ge them until January, at least that is what they say today. It will probably get pushed back. Once your items are finally at the warehouse they make it a nightmare to schedule the delivery that you've pay 100 for each order. This week alone I have had over 10 c... read more
(This is pertaining to Pottery Barn). I began shopping at Williams-Sonoma & Pottery Barn many years ago, and have recently noticed a distinct deterioration in their customer service approach. I have purchased several items of furniture on different occasions, and have had problems of one kind or another with every item. Occasionally I've been lucky, and have found rare, exceptional customer service from an individual. Mostly, I've struggled with getting issues resolved - to the point of having to deal with Corporate on one o... read more
WEST ELM-- We ordered a couch in August of 2016. The first delivery was scheduled in November (at the very end of estimated time frame), however 1/3 of sectional couch had been manufactured in the incorrect color fabric. Additionally a second part of the couch had flaws and needed to be re-made. Another 12 weeks went by and in March of 2017 (now 6 months from original order date), the 1 replacement piece for the incorrect color section was delivered. It was made from different materials (correct fabric, but cushions were har... read more
Specifically with westelm.*** and their ability to update stock and inventory accurately in real-time for their consumers. I have tried countless times to purchase multiple items on their site that show as in stock and ready to purchase, but end up being out of stock, final sale, and not going to be restocked. The customer service reps claim that sometimes when items get returned they can come back in stock for sale, however, it's misleading and a lie to show the item as available for long periods of time (over 4 weeks) when... read more
In March of 2017, I ordered an engraved flask on Williams Sonoma's website for my friend's birthday in April. I was notified that the flask would ship on April 18, just in time for her birthday. Unfortunately, the estimated delivery date was continually pushed back and updated FOUR times, first to May 5, then May 10, then May 19. May 19 flew by and no package was received. Again, this is a month after my friend's birthday that the gift was for. Finally, today I was notified again after about 3 complaint emails that I need to... read more
Pottery Barn Teen Online Customer for the first and last time. This store should inform customers that when you purchase a product online that it is not fully guaranteed to it will ship in a reasonable amount of time or better yet it may not be available at all (months aftet order was placed). Lacking customer service skills with telephone representatives as well as their supervisors (***** *** ******). The customer service rep was extremely rude and unpersonable. They could care less about the service or the order. I would ... read more
This is YET ANOTHER PROBLEM with Williams Sonoma! Yesterday I placed an order with customer service after online issues. Two items total of $72.00. I had a $20.00 gift card from one of 2 previous orders and asked for the free shipping over $50.00. W/tax total was verified as $57.04. Rec'd their confirmation of order, total is $77.04. Called upset to ask why only to be told that is the way they do things but don't worry I was only charged the correct price. Nice booking/pricing practices. Last two orders had problems. Damaged... read more
Frequently asked questions about Williams-sonoma
How is Williams-sonoma rated?
Williams-sonoma has a 1.4 star rating with 1,151 reviews.
When is Williams-sonoma open?
Williams-sonoma is closed now. It will open at 12:00 p.m.
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