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Williams-sonoma
- Kitchen Supplies
- Blue Ash, OH
About this business
Williams Sonoma retail stores offer premium products you won't find anywhere else, along with world-class customer service (including free gift-wrapping). When you visit us, you'll experience the pleasures of cooking firsthand. Complimentary cooking classes highlight seasonal menus and help you master new kitchen techniques. Meet your favorite culinary authors at our book signings. Specialty food tastings introduce you to artisanal flavors from around the world. Demonstrations of the latest kitchen equipment give you hands-o... read more
Location details
7875 Montgomery Rd, Ste 2123, Blue Ash, OH, 45236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Customer Service is non existent....numerous phone calls to them to resolve a problem...on hold for long time and when they answer, they disconnect you. Some of the worst CS I have experienced.....they could care less!
Ordered a Holiday gift for my son online Sept. 26th at Pottery Barn Kids. The order had been delayed, but I figured I still had plenty of time before Christmas. Two months after the purchase I was notified that the order had been cancelled due to insufficient inventory. This gives me little to no time to find a replacement item.
I have been trying to order from Pottery Barn Teen and Kids. My order with teen was back ordered for over 4 months and then was pushed out further for another 2 months. No follow up email with me go through the status. I had to be chasing to find where my order was. I cancelled this order and decided to purchase my items from Pottery Barn Kids. I called first to confirm that these items were in stock and after I got the go ahead purchased my items. A month later I received an email telling me the item is not in stock and won... read more
Horrible experience with the furniture purchase. Placed an order back in May '17 during a sale. It is now late November and I have not received my items even though some of those are offered on their website. Finally after some communication with customer services they said they cannot fulfill the order even though as they "run out" while they continue to sell those! It appears they just don't want to honor the price advertised in May - could have said that earlier so I would have bought something else. Stay clear.
Williams Sonoma will not honor special offer for free gift as stated on their website. I emailed customer service my receipts which verified that I had met the requirements for the free offer, along with a screenshot of the offer on the website. I did not get a response so I called customer service and forwarded the email to the person I was speaking with. I ended up speaking with *****, who said he was a supervisor. He said there was a disclaimer on the website and I would not be receiving the free gift. He implied I should... read more
I purchased an item online through Williams Sonoma around in September 30, 2017, a Staub Round Oven 7 quart for 75 dollars. The item was a sales item hence it was backordered according to the email I received. I just checked to see what the process is and appears be to be canceled on their site. I called the company and found out the following, they canceled my order because they do not have it in stocked anymore and they do have inventory in a store locally to me hence they are lying stating that they do not have any in sto... read more
They placed a special online for holiday aprons for kids ordered 5 with my grandchildren name on it. Was an error on their part with price wouldn’t honor advertising poor customer service very ignoring phone didn’t care will never order from them or pottery barn again!
WS had a 'one' day sale and I went to their webpage and found Christmas linens that I and my sisters could use, mostly for gifts. I placed the order and received a confirmation.Several days later I received an email from WS cancelling my order,do to an error on the pricing of my Christmas linens......unbelievable. I called customer service and the supervisor said I can call corporate in SF and I did, twice, some lady from an area code in NEVADA called back, must have been an underlink. She was sorry, but no WS was sticking t... read more
Horrible support and worrisome operations. Support times are extremely long (avg hold is 35 minutes) and support is combative. I submitted an order for a couch on August 20th that was supposed to ship in 4 weeks. It’s November 3rd and no one at Pottery Barn can verify my order status other than “it’s in progress”. Very unfortunate.
Frequently asked questions about Williams-sonoma
How is Williams-sonoma rated?
Williams-sonoma has a 1.4 star rating with 1,151 reviews.
When is Williams-sonoma open?
Williams-sonoma is closed now. It will open at 12:00 p.m.
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