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Western Heating and Air Conditioning
- Heating & Air Conditioning/HVAC
- Boise, ID
About this business
Location details
4980 E Bradley St, Boise, ID, 83714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I needed a coil replacement. The options were to replace the coil or replace the unit. I asked for quotes on both to make a decision. The parts people called back several days later and said the part was no longer available and was not in production anymore. I thought this peculiar and asked why. It seems this person has rehearsed this bold face lie many times, "regulations and whatnot". Straight up told me a lie. This is absolutely untrue. I went through another dealer and he was able to get the part and confirmed this was ... read more
Business response:
Dear ******, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent interaction with our team. It is essential for us to address your concerns and provide clarity on the situation. Regarding the coil replacement, we deeply regret the miscommunication about the availability of the part. Our team's intention was never to mislead you, and we apologize for any confusion caused. We have taken steps to improve our internal communication to ensure this does not happen ag... read more
We were charged close to $800 to repair a torn flex duct work that only took 30 minutes to repair on my 93 year old mother-in-law's home.. Be aware that you are also charged $97 to have a tech come out and give you an estimate. Labor is not itemized, nor are materials calculated into the final billing. Go with someone else to service your heating and air needs.
Our technician Russ explains everything to us in layman terms. He is efficient and professional.
Shout out to Drew, Dakota, Jason, and Shannon for helping with the installation of our new heating/ac system. They were all professional, friendly, responsive, and knowledgeable. The process was seamless from start to finish. We love our new system and the service from Western. Well done Western Heating & Air Conditioning!
Shout out to Drew, Dakota, Jason, and Shannon for helping with the installation of our new heating/ac system. They were all professional, friendly, responsive, and knowledgeable. The process was seamless from start to finish. We love our new system and the service from Western. Well done Western Heating & Air Conditioning!
todd called us was on schedule as set up. he was very polite, professional and gloves and booties for cleanliness. todd was very efficient and knowledgeable. thank you for his service during this rough time in our life. ****
Business response:
very happy to hear that your experience with our technician Todd was an excellent one. We look forward to serving you as a client for many more years. Please have a comfortable summer and stay healthy and safe.
6/24/20. I've dealt with Western in the past, and they did great. This time my experience was different, due to the technician that came to my home. He rang my doorbell, I opened the door, he was at his truck. I opened my garage door, and he walked in and went straight to the furnace. No 'good morning'. No introduction as to who he was. No confirmation of what he was going to do. I had to ask the questions. He glanced at me once while I was speaking to him. No eye contact. I let him do his thing. He found an capacitor that w... read more
Business response:
Let me first say Thank you for your loyalty to Western and that we very much appreciate your business. We strive for excellent experiences with all of our clients. With that being said, please except our deepest apologies for the unusual behavior of our technician on your recent service call. It is a point we work on very hard to train all of our people in not only the technical skills necessary to serve someone in their home , but the people skills as well. We are researching this incident and will see where our procedure h... read more
Very knowledgeable, courteous, and quick. We would highly recommend them!
Business response:
thank you for you business and we look forward to serving you again in the future.
Todd came out to service my furnace and was very helpful and considerate. Worked very efficiently and kept me informed of the whole process.
Business response:
Thank you for choosing Western and we appreciate your business. We a glad that Todd delivered an excellent experience. We hope that you and your family stay safe and comfortable this summer.
Frequently asked questions about Western Heating and Air Conditioning
How is Western Heating and Air Conditioning rated?
Western Heating and Air Conditioning has a 4.8 star rating with 148 reviews.
When is Western Heating and Air Conditioning open?
Western Heating and Air Conditioning is open now. It will close tomorrow at 12:00 a.m.
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