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West Herr Ford of Rochester
- Car Dealers
- Rochester, NY
About this business
Welcome to West Herr Ford of Rochester! A part of the West Herr Automotive Group, New York State's Largest Automotive Group with 24 locations, 20 new vehicle brands, and over 2,000 used vehicles - available 24/7 at westherr.com! Stop in and see our newly renovated state-of-the-art facility today!
Location details
4545 W Ridge Rd, Rochester, NY, 14626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought my vehicle (still under warranty) in twice for the same problem- lack of power, struggles to accelerate. The man at the service desk condescendingly told me "well it's not a very powerful engine..." when I described the problem. The first time they lied to me and said they reconnected a loose air hose. The problem was not fixed. The second time they replaced an engine air filter that I had provided but also said they were unable to find any issues with the vehicle. The problem was still not fixed. Today, the Friday... read more
customer service is not that great with sales representatives
Business response:
Hi Brittany - We are sorry to hear that. Would you mind messaging us the details on what happened so we can look into it further? Thank you.
RecommendedAll people involved made the purchase an easy experience !
Business response:
Thanks Larry!
Everyone I met treated me like I was the most important person there.
I recommend going to west herr ford they are the best
Honest salesman good financial salesman worked with me till end stayed with me past his go home timeabout hour
Everything went really well and Denise was such a great help!
I had a wonderful first car buying experience with West Herr Ford. From the moment I walked in I felt a great sense of hospitality. Nikko Salce helped me find a pre-owned car that fit my needs as well as my budget. He went out of his way to help me obtain the best financing option for the kind of car I wanted. I'm very impressed with the work he put in & I am in LOVE with my new car. The cherry on top was that I got to drive my car home that very day!! Thank you Nikko & West Herr Ford!
John Lombardi is fantastic he was able to answer every one of my questions and would recommend him to anyone
Frequently asked questions about West Herr Ford of Rochester
How is West Herr Ford of Rochester rated?
West Herr Ford of Rochester has a 4.7 star rating with 3,996 reviews.
When is West Herr Ford of Rochester open?
West Herr Ford of Rochester is open now. It will close at 6:00 p.m.
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