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Viera Cool Springs Apartments
- Franklin, TN
About this business
Viera Cool Springs Apartment Community is set on wooded, landscaped grounds in Franklin, Tennessee. Our pet-friendly one and two bedroom apartment homes for rent are available in seven distinctive floor plans. Each home features a fully-equipped kitchen with stainless steel appliances, pantry, microwave, spacious living areas, large closets, plantation style mini-blinds, private screened-in patio or balcony, washer and dryer connections and central AC/heat. Select homes offer a breakfast bar, wood-style flooring, wood-burnin... read more
Location details
300 Royal Oaks Boulevard, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
waste of money multiple management changes. mushrooms. mold. consistent trash in pool area. dog poop never picked up. repairs never made. and yet, this apartment complex is one of the most hypocritical, unconcerned, and unhelpful places i have ever experienced. we have a ceiling roof leak stain that has never been fixed. a dishwasher that has an uncleanable filter. a rickety patio door that one of the kind maintenance men told us that the property wouldn’t bother replacing until after we moved out. a mailbox with a broken lo... read more
Business response:
We would appreciate the opportunity to speak with you regarding your concerns and hope to have a chance to help make a difference from your prior experiences. Our team works hard to provide customers with the best support possible. Please contact us at 615-794-9991 or vieracoolsprings@willowbridgepc.com so that we may assist to improve your experience. We look forward to connecting and hope you will give us an opportunity to assist you.
Water Heater is 17 years old and leaking water Water heater has been leaking since the 18th. Called and emailed since then at least once a day. It's the 22nd. Still leaking. They could have just replaced the water heater. Pretty soon, it's going to be drywall, flooring, and whatever items are in the unit under ours...
Business response:
Hi Andrew, We're really sorry our team hasn't responded to this maintenance issue in a timely fashion. We'll address this with them ASAP so we can get it resolved for you. Please get in touch with us directly at vieracoolsprings@zrsmanagement.com or (615) 857-4132 so we can gather the details necessary to address your request. Thank you.
Do not move here The management company is terrible! Not only are the units old and appliances regularly break, the management company completely ignores maintenance request, charged incorrect amounts for rent, and does not return phone calls. Save yourself the headache and don’t move here!
Business response:
We're sorry to receive this feedback. Our team members are dedicated to the comfort and satisfaction of our residents, and we apologize for any interaction that wasn't reflective of our professionalism and dedication. When you get a moment, please reach out to us at vieracoolsprings@zrsmanagement.com or (615) 857-4132 so that we may properly address your issues and work on restoring your confidence in our community. Thank you.
STAY AWAY!!! Expensive for a rundown place. Faucets never stop running, sinks leek under most of the sinks. Ceiling fan fell from ceiling! This is all in their remodeled homes. You can hear people talking outside with the windows close. Not worth the price! Stay away! This doesn't even cover half of it!
Business response:
Dear John, we’re sorry that you feel disappointed by Viera Cool Springs. We understand that our residents' expectations can occasionally go unmet, but rest assured we are committed to addressing any and all concerns. We hope you'll stop into the office or call us at (615) 857-4132 to allow us an opportunity to restore your confidence. Thank you.
WORST DO NOT LIVE HERE! This place does not care about it's residence. The company that owns it will sell it the first chance it gets. Whoever manages it at the time will not give one care in the world to fix anything you have problems with. Living in this place the last couple years has been the worst living experience I have ever had. They will literally respond to a complaint/maintenance issue, and all they will say is "I will call you back," Which they will never do. I have never lived in a more mismanaged place in my li... read more
Business response:
Jiles, we are sorry to see that you have not had the positive experience that we seek to provide all our residents and guests. We would like the opportunity to speak with you personally and ask that you contact us directly when you have time. Thank you.
Gone downhill in a hurry - terrible We had great property management for the first 8 years that we have lived here, until this year - when Greystar took it over. I have been trying since JUNE (3 MONTHS) to get 8 things fixed in my apartment - garbage disposal, broken doors, leaking toilets, etc. I submit the work order & weeks go by without anything; I then call the office and am told they'll pass the message along to maintenance - nothing happens. I get all the freaking excuses in the world - "maintenance is very backed up"... read more
Business response:
We would like to have a better understanding about your experience. Please reach out to us at (615) 794-9991 at your earliest convenience and we will do our best to resolve this with you. Have a great day.
Management and maintenance... (Verified Renter) Management and maintenance teams are super helpful and very fast to fix anything.
Nice location and... (Verified Renter) Nice location and and in general this is a well kept complex.
Would recommend Viera... (Verified Renter) Would recommend Viera Cool Springs apts, pleasant staff and great location!
Frequently asked questions about Viera Cool Springs Apartments
How is Viera Cool Springs Apartments rated?
Viera Cool Springs Apartments has a 4.2 star rating with 447 reviews.
When is Viera Cool Springs Apartments open?
Viera Cool Springs Apartments is closed now. It will open tomorrow at 8:30 a.m.
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