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Vca Boston Road Animal Hospital
- Emergency Pet Hospital
- Springfield, MA
About this business
VCA Boston Road Animal Hospital is a complete full-service veterinary medical center. It offers a 24-hour pet emergency center, and provides round-the-clock veterinary care for all its patients. Some of the services offered by the VCA Boston Road Animal Hospital include: preventive medicine, including vaccinations and parasite control; complete medical services including oncology, orthopedics and dermatology; minor surgical procedures, such as spays and neuters; dental care; diagnostic imaging including X-ray and ultrasound;... read more
Location details
1235 Boston Rd, Springfield, MA, 01119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am absolutely disgusted right now. I brought my sick dog in 2 times today and was turned away both times. He has labored breathing and a very swollen belly. He's very sick and not himself. We knew upfront that we did not have money for the visit but this was a complete emergency. We offered to figure out some sort of payment plan or leave any sort of collateral. We would have done ANYTHING to get our dog seen. His vitals were checked and he was considered "stable" enough to go home. They said he probably had gas and needed... read more
I am very unhappy with this place besides the fact the place is not clean my cat now has ring worm and if they say she didn’t not get it here this is the only place she was and there very hard to work with I am very seriously considering contacting somebody about how nasty the facility is,I hope this my family will not get it our my other pets very ,very unhappy .
Business response:
Donna, we're disheartened by what you describe, as we work very diligently to make sure that all pets are taken care of with the utmost in professional and comforting care. Please know that the well-being of your cat is very important to us, and that we'd appreciate the opportunity to follow up with this about you. Kindly email our hosptial manager at Katherine.Taverna@vca.com with a note on your best availability. Best regards, VCA Boston Road Animal Hospital
Awful! without getting into too much detail: If this is supposed to be an "emergency" facility they should have enough staff/Vets on call to be equipped to handle it; especially when charging the fees that they do. Also I would suggest that if there is a wait time of over 3-4 hours that maybe when ordering food for the staff you could offer for the people that have been waiting to get in on the order...they are hungry too.... Lastly have a place for animals that have been waiting over 3-4 hours for care to have a place to go... read more
Business response:
Brooklyn, we're disappointed by what you describe, as we always try to do our best to make sure that all our clients and their beloved pets have an exemplary experience with us. We apologize if you experienced any prolonged wait time, and kindly ask that you email our hospital manager at Katherine.Taverna@vca.com so that we can address your concerns. Sincerely, VCA Boston Road Animal Hospital
Horrible experience. I arrived with my 6 year old cat who had been urinating blood only. There were three other pet families when we came in. They checked my cat to make sure she was stable and they asked me to wait. I patiently waited for over 4 hours. She had not eaten or drank or used the bathroom in over 5 hours by this time. There were other animal parents that were rude and yelling at the staff. I felt that they didn’t need anymore yelling! Families that were there before me and came in after were taken. I had gone to ... read more
Business response:
Jules, we're disappointed to read your review, as we work diligently to look after all pets in need with the utmost in accommodating and informed care. Please know that we care deeply, and that we'd appreciate the opportunity to address your concerns in greater detail. If you would, kindly email us at Katherine.Taverna@vca.com with a note on your best availability. Sincerely, VCA Boston Road Animal Hospital
I brought my Chihuahua mix Jackie here when she was vomiting and acting unusual. I was so worried about her and the staff provided wonderful care. I am so glad you all were there when we needed help.
Business response:
Joanna, thank you for entrusting us with Jackie's care, as we always strive to provide all pets, including your own, with the very best care. Thanks for sharing!
VCA Boston Rd Animal Hospital Emergency Review based upon my experience with dog presenting with fluid in his belly, the team who created his treatment plan, performed the surgery for a splenic mass and supervised the first 36 hrs of his recovery. ( please also see 5 star review posted on Oct 12 2017 re Dr Alwood) Positives: Staff caring, pleasant and attentive. Two board certified Critical Care Specialists on staff Pricey but not out of line as compared with the many ER/Specialty facilities I've used up and down the east co... read more
Business response:
While we appreciate some of your kind comments about our staff, we would be grateful to address the concerns that you outline your review, so that we could go over the reservations that you bring up. Your trust is important to us, and we ask that you email our hospital manager at Katherine.Taverna@vca.com. Sincerely, VCA Boston Road Animal Hospital
Point of clarification....my review is for my experience with Dr Alwood specifically. Not VCA BRAH in general. Dr Amy Alwood DVM DACVECC the board certified critical care specialist at VCA Boston Road Animal hospital is a hidden gem here in the pioneer valley. In the past 3 ½ months I have had two different dogs become patients of hers. One in an emergency situation (post-surgery pneumonia) and the other with a potentially very serious chronic condition. With both my dogs Dr Alwood treated the dogs with compassion and showed... read more
Business response:
Martha, thank you so much for taking the time to express your thoughtful and complimentary remarks about Dr. Alwood, who we're all very proud and grateful to have on our team. Being here for your dogs is something that we take very seriously, and we hope you'll let us know if you ever need anything else. Best regards, VCA Boston Road Animal Hospital
Frequently asked questions about Vca Boston Road Animal Hospital
How is Vca Boston Road Animal Hospital rated?
Vca Boston Road Animal Hospital has a 3.6 star rating with 306 reviews.
When is Vca Boston Road Animal Hospital open?
Vca Boston Road Animal Hospital is closed now. It will open on Monday at 9:00 a.m.
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