Vanguard Group Inc

Claude M 

on BBB

2 years ago

The customer service is extremely poor. I have been trying to change an account ownership from my dad, who passed away, to the estate in his name. I submitted all of the paperwork they needed and it has now been 8 weeks and it still has not been finalized. I have spent many hours on the phone with several different representatives. Each representative said they saw the problem - a different problem with each representative I spoke with. Each told me what I needed to do to rectify it and in each case, nothing happened. This i... read more

Mark P 

on BBB

2 years ago

I had funds in a brokerage account. I requested the funds to be released 5 times and they refused to release the funds...and they refused to tell me why. As of the writing of this comment, I'm "waiting" for a "manager" to call me. 

Chad B 

on BBB

2 years ago

They have my money and refuse to release it as a transfer to my current financial advisor. Every time I call in I get "Sir, it's simple, just send us the form". Every time I call they have me fill it our a different way and then the fund release gets rejected. When I call in and ask to speak to a manager, I'm advised they don't have that capability. They won't hang up after our conversation because they don't want me to take the survey that follows (which I end up staying on the phone for an additional 15 minutes waiting for... read more

Wendy S 

on BBB

2 years ago

For a company like Vanguard, who hold billions of dollars of consumers hard earns money, vanguard customer service is THE ABSOLUTE WORST! Vanguard has been a staple in my family for decades! One of the first thing I knew I must do once I starting my career was to create a Vanguard account. I have been happy with the company till now. Today, the customer service that “serviced” me was extremely impatient, the first guy couldn’t pronounce “Maternal grandmother”, So, I was transfer to a young lady who seems to be in an empty ro... read more

LD D. 

on BBB

2 years ago

Vanguard is about to get me evicted it's been a whole month of calling every 1-3 business days and still not receiving my hardship ans my landlord is definitely tired of hearing the 1-3 business says after 3 weeks looking to put in a suit soon if I lose my place because why are you guys doing this ans obviously I'm not the only one if you look at their reviews people are losing their homes and you guys are playing with their lively hood 

Craig S 

on BBB

2 years ago

Awful customer service. Used to be very good but in last two years has hit rock bottom. Find another broker dealer! 

Karin W. 

on BBB

2 years ago

No security and financial responsibility on sending out checks to banks and customers for thousands and thousands of dollars. No mail tracking system, no financial follow up on where or the check is. 

Karin W 

on BBB

2 years ago

No security and financial responsibility on sending out checks to banks and customers for thousands and thousands of dollars. No mail tracking system, no financial follow up on where or the check is. 

Diane R 

on BBB

2 years ago

Vanguard Flagship Service personnel are poorly trained and provide inaccurate and conflicting information from their transition, ownership change, and retirement teams. They make navigating routine beneficiary and executor transactions after a spouse dies a nightmare. Hours on the phone. A different person every time just to get basic information like yearend tax statements and account valuation at time of death. No one there seems to know or describes the entire process and what they require. Website gives incomplete info. ... read more