Vanguard Group Inc

Enyonam A 

on BBB

8 months ago

I Took money out of my 401k on the 20th of last month. I have still not receive the funds. I am being given the run around. this is unacceptable. ******** customer service. I am being lied to. 

ENYONAM A 

on BBB

8 months ago

Had money taken out off my account since the 20th of last month. Still haven’t received the fund. This is fraud 

Jesus G 

on BBB

9 months ago

This is the worst company to ever invest in this company .Will only steal from you.egnore you.move your money with out your permission then work with other company's and Trust company's Hide your true identity. File a corporate turn you into a entity. Close are lock your account move all your holdings to cik.ik to trust cik Will never allow you to regain any of your money .work with there fellow co-hearts Fidelity, ******* ********************* ematrade This what call five families. I'm native American .I have 2 Inheritance ... read more

Peter P 

on BBB

10 months ago

F rating does not surprise me after all my calls and frustrations. I am not the only one.I thought I opened up an account in 2024. In 2024 I deposited significant funds into the account over a two month period. I attempted numerous ***** ****** to take a small portion of the money out the account without success. The error I received was that I was not taking the money out of the same account as deposited. This was not the case. After a month and a few calls I learned that I had an account opened in 2008 but never funded the... read more

William N 

on BBB

10 months ago

Trying to transfer my funds to a new Financial Institution and I am getting the run around as to where my funds are. I would request that people do not do business with this company they are not able to complete the process of moving funds in a timely manner. I am forced to select one star but they do not deserve a star at all. 

James C 

on BBB

10 months ago

On Aug. 26 I requested a reconsideration on the $500.00 fee charged to my **** *** on 7/08/24 for filing a 990-T for my 2023 taxes in July of this year. I had called earlier in the month requesting a refund.A portion of the letter is shown below. "I am requesting a reconsideration on the $500.00 fee charged to my **** *** on 7/08/24 for filing a 990-T for my 2023 taxes in July of this year. My request is supported by the reasons and points that follow: [1] I and my family have been long time and faithful customers of *******... read more

Nancy R 

on BBB

10 months ago

I was charged a $25 fee for not transitioning my account over to their new platform. A letter was sent with no deadline of when it needed to be completed by and no mention of a fee on the front side of the letter or the back but rather in fine print at the very bottom of the backside. When I called to have it reversed, I wasnt able to speak to anyone that was knowledgeable and instead was only given wrong information. I decided to call back the next day, 8/23 with the hopes of speaking with some that could properly address t... read more

Lauren G 

on BBB

10 months ago

Robbed me.Customer service wouldn't give me my money. Gave me a hard time . 

Kathleen S 

on BBB

10 months ago

I have had my account frozen since I opened it in October 2023. I have talked to too many people in customer service, and they all say the same thing: they can't help me, and the account security team will call me within 72 hours, but they never call. Someone from the account security team finally called on August 15th, 2024, and still couldn't do anything to unfreeze my account, but she assured me I could get into my account on the 25th. Today is the 26th, and I STILL can't get into my account, so I called customer service ... read more