Vanguard Group Inc

Paul A 

on BBB

a year ago

I have two 401k accounts to close with this company. They are super old don't even remember the month and year of termination. They refuse to help me . I can provide all pedigree information. I already closed the accounts but only received 2 out of 3 checks. They owe me another check for 2K . The people are so rude and refuse to ask any questions other than termination and hire date. I have two jobs and I don't even know which job . The statement doesn't have the jobs on them. worst company I have ever dealt with . If I coul... read more

Kristine P 

on BBB

a year ago

Stay away from this investment companywhat an absolute joke. Their customer service is terrible and they have no idea what theyre talking about. I was *** for my Dad and these people did everything they could to make the process difficult, if not impossible. I had to submit the paperwork 3 times. I called and was told they didnt have it, only to call back and find out they did have it. Then their supposed law team tried to deny the *** was durable when the state statute cited in the *** does in fact mean the *** is durable. ... read more

Jared M 

on BBB

a year ago

If i could zero stars i would. Stay away !! ****************: 0/10 I invested my funds and 72 hours later my account was disabled without any heads up. After contacting Vanguard, The offshore representatives could not give me any answers to why my account was disabled, but I was told the research team would reach out to me in 72 business hours. It has been 2 1/2 weeks and I have not been given a resolution or access to my funds. I asked for my funds to be returned as I did not want to do business with Vanguard any longer. I ... read more

Heidi J 

on BBB

a year ago

My siblings and I inherited a couple of accounts at ******************. It was a simple three-way split. So far, my brother has inherited far more than a third, my sister received a little more than a third, and I have received exactly $0. We were told to wait five to seven days and have spoken with multiple people. Its been two weeks. It only gets worse every time we look at our accounts. There seems to be no logic behind the dumps of funds they drop in my siblings accounts. Perhaps ****************** could invest in a calc... read more

Darell S 

on BBB

a year ago

I been trying to get my loan money for 2 weeks now to no results I cant get anyone on the phone to help me because their automated system cant hear it doesnt acknowledge the button youre pushing when its telling you to press 1 2 or3 they supposed to sent me a request for my loan because I did it over the phone so I have to wait on a form to ask for my loan And Im sitting here 2 weeks later with no form no loan and no access to anyone for help they have the worst service Ive ever seen and Im a disgusted customer I really am. 

Matthew C 

on BBB

a year ago

Horrible customer service run by foreigners. Significant amount of my life savings and the customer rep cannot understand basic English questions like when can I expect a check? They wont give you a name and wont commit to anything. Its useless. May as well go full AI and fire them or give the jobs back to Americans who could easily do them. 

Ayako S 

on BBB

a year ago

Vanguard locked me out from my own account when I initiate a fund transfer out of it. They did not inform me anything about it. I have not been able to access my account almost 2 months now. I called them multiple times, every week, for just to tell me to wait for them to call back. I have not received any calls with resolution. I do not recommend Vanguard to any body. 

Jose V 

on BBB

a year ago

Please stay away from Vanguard they do no have competent people it will cost you thousands of dollars They have kind people unfortunately they don't have competent people to handle issues which in turn cost you the customer thousands of dollars with no way to get help or recoup your losses. I would not use them or recommend not investing any money with them. 

Heather M 

on BBB

a year ago

**************** will; just straight up hang on you when you try to complain about their phone system not working. I pressed 3 over and over and over, and it never registered. Literally spending hours listening to a robot when I can just talk to a person.