Vanguard Group Inc

Tara G 

on BBB

2 weeks ago

The most atrocious customer service I have ever experienced. Left hand does not talk to the right hand, thus wasting several HOURS trying to speak with customer service, getting transferred, CUT OFF, given handfuls of different phone numbers and still not able to get the information I requested. Absolutely INSANE that they are an investment company. I can't wait to do business with them NEVER AGAIN. 

Jo L 

on BBB

a month ago

I've been a Vanguard investor since the early 90's. They used to have superb customer service. The changes they've made to customer service is aweful. I just called to ask a question about a conversion of an ***. I could barely understand the representative who answered. Then she put me on hold to talk to investments (I told her I usually have to talk with Education). After being on hold for over 20 minutes, investments said I need to talk to the 529 Education section. When the education second answered (had a difficult time... read more

Richard B 

on BBB

a month ago

This company is a joke. Ive been trying to get someone from there to send me an *** adoption form for 26 days. They assigned my case to a a **** ******** and we were told on June 16 we would get a call back within 4 days. 6 more calls later and still nothing. Mrs. ******** lack of concern and effort only prove that they have zero concern for their clients. 

David C 

on BBB

2 months ago

absolutely awful. called in and they couldn't find my account even after giving the account # twice. can't cancel auto payments. can't see incoming auto payments. complete incompetence. 

Emily L 

on BBB

3 months ago

If I could leave zero stars, I would. But unfortunately that is not an option. I have been dealing with vanguard customer service for over 3 months now for two simple tasks: 1, to change the name on my account after marriage and 2, to rollover my investments into my new retirement fund due to a job change. Below is a list of what I went through while "working" with them to address these concerns. 1. I spoke with customer service 14 times regarding my name change. Each time, we went through the necessary steps and my name wou... read more

Michelle H 

on BBB

3 months ago

Avoid this company like the plague! Its unlikely the Taliban tortures people the way their customer service does. They do not have an email address or physical locations. They request physical mail and fax in the year of our Lord 2025 only to NEVER PROCESS THE DOCUMENTS. They make every interaction extremely difficult for no reason and their employees are clearly very poorly trained. I wouldnt put my money with Vanguard if it was the only brokerage company in the world. Save yourself and switch to Fidelity. 

Aimee G 

on BBB

4 months ago

First, I was a personal investor for over 20 years and was happy with Vanguard. Then, the customer service changed and was so bad we withdrew every *****. As an example, for a jointly-titled account with my spouse, telephone representatives, including supervisors, repeatedly asked for my spouse's authorization/permission to speak with me regarding the account. It's a joint account - each party with equal authority under law. Second, I am an attorney that does administration of estates after someone's passing. Vanguard has be... read more

Michael W 

on BBB

4 months ago

Dont do it!!! Transferred entire portfolio OUT due to an outdated website & bad customer service. They charge a $100 transfer out fee.per account. I had $300 in fees to leave a horrible experience. They refused to refund anything. I said Im posting this all over social media, the *** said go ahead.nice. 

DAVID H 

on BBB

4 months ago

Horrible. They do not care about you; they just want your money. DO NOT INVEST with Vanguard. They messed up my funds, made multiple errors, lied to me, blamed the *** (untrue), gave me false info, were extremely rude, promised to send me paperwork and did not, many times promised to call me back & did not, hung up on me many times. The WORST CUSTOMER SERVICE Ive ever encountered in any business ever.Recently, they made my life nearly unlivable before they admitted & rectified their mistake. I spent 80+ hours on the phone, a... read more