Vanguard Group Inc

Heather M 

on BBB

a year ago

**************** will; just straight up hang on you when you try to complain about their phone system not working. I pressed 3 over and over and over, and it never registered. Literally spending hours listening to a robot when I can just talk to a person. 

dan V 

on BBB

a year ago

Vanguard is trash they make wanting to retire impossible and when you need hardships they send you thru the ringer 

Joel f 

on BBB

2 years ago

I wish to close my account with Vanguard. They are impossible to deal with, waste hour upon hour of my time, the 'customer service' is both laughable and execrable. I have 2 funds with them, 1 a retirement fund, the other a more aggressive one. I'm not sure of the names, as there are many, many details in my life---multiple p***words, etc. Vanguard continually throws rock after rock in customers' paths. Ex: a recurring security question is 'In what city were you married?' I've NEVER BEEN MARRIED!!!! AND told at least 3 birdb... read more

zachary h 

on BBB

2 years ago

These guys have caused two financial crisis in two months and a row with their new platform. Why make it look the same but completely mess up the original functionality. Ive been making withdraws the same way for years and all of the sudden the same procedure is taking 2500 out of my bank account. I call to cancle the transaction now and a month later i find out yall the deleted my bank account information when i need to make a withdraw for bills. Now im fucked because of you and wont be able to pay shit because my phone is ... read more

Marye F 

on BBB

2 years ago

This company, Vanguard, does not understand how to process POA's. Some background info... my mother is in a nursing home paying 12k per month until medicaid kicks in. All other companies have worked with me on getting her accounts closed so we can get medicaid to pay her home. I have sent in my POA about 8 times. They have finally received it. At first, they told me everything checks out and to fill out the termination forms. Now, they are "waiting" for a 3rd party to approve it. This is nonsense. Vanguard has their own lega... read more

Dennis H 

on BBB

2 years ago

I have been trying to transfer monies from Edward Jones to Vanguard since December 5th of 2023! Still to no avail! I wanted to warn everyone of how I have been treated! No “Follow Up!” NOTHING!!! I want the CEO: Mortimer B****** to be aware of these, “Lack of Principles!” Would love a call from him! Thank you! Dennis H******** 

Jenna M 

on BBB

2 years ago

This company is terrible. I've called multiple times asking for a status of my previous 401k withdrawal check status and I'm stuck playing a game of phone or no one knows what account I have or "it's out of my jurisdiction" they direct me then get hung up on. When giving them a confirmation # for my check it's "not valid and means nothing" my hard earned money is missing $1000+. Clearly this is an urgent matter if I have to take money out of my 401k and they are no help. If I need to press charges I will. It's been 2 weeks o... read more

Victoria T 

on BBB

2 years ago

I just spent over an hour on the phone with their support team. After being transferred and put on hold 8 times and passed back and forth between departments as nobody had the competency to help me access my 403B plan online, I hung up in frustration. I even ended up talking to multiple agents repeatedly, as there was no internal communication system and I had to re-enter my personal information and explain my situation as if it was new every time. This company is incredibly archaic and inefficient 

Chris Z 

on BBB

2 years ago

The worst service, and worse company I have ever worked with in my life. You will never get your money back from them without an attorney. This company should be forbidden from operating in the United States.