Vanguard Group Inc

Douglas R 

on BBB

3 years ago

Trying to move money out of company sponsored 401K has been a challenge. There is no online chat support. Calling support means waiting over an hour. Finally got somebody and they mislead me, almost causing thousands of dollars of loss (tax implications of transferring ROTH to regular IRA). I have seen many other comments since with the same complaint. They obviously are making it as difficult as possible to take your money out after leaving the employer. Nobody should be subjected to that kind of abuse. I dare you to try ca... read more

Daniel a 

on BBB

3 years ago

My accounts were locked without prior notice as to why. Online support is non existent - the response to secure messages is 48h later they ask you to call the support number. The support number as many people note is a nightmare - long holds, frequent disconnections, and no call backs. I was told that my email was missing from the system, how? when I have received frequent emails. Then next the issue was apparently that they needed my driving license? But after sending this I'm still locked out a week later. This is the wors... read more

Joan P 

on BBB

3 years ago

This company can not get the information of my beneficiaries correctly! I have mailed back the forms with corrected information almost 10 times! I am locked out of my account and no one will help me. I am an elderly widow and am distraught over this! 

Louise U 

on BBB

3 years ago

It is unfair not to offer a rotten apple instead of one star. Vanguard has dwindled my money down the drain to less than when I signed my 401K in 2013 for my retirement. After my husband passed away five years ago they kept pressuring me to switch my 401K to a Brokerage Account, finally I did that and what a mistake it has been, one total nightmare after another, after six financial advisors at least that were either moved out or mostly fired I am now left with a heavy loss. Before Vanguard liquidates me altogether i have to... read more

DONALD F 

on BBB

3 years ago

I opened a Managed Vanguard Fund in January. It's been impossible to contact my "advisor". I finally decided to close the fund. I had to wait five days for them to contact me....then I'm told it will be up to another seven days before the closure can take place. Many phone calls have been a waste of time and contact with anyone, in order to explain the many problems, has been impossible. 

Mitchell L 

on BBB

3 years ago

Borderline criminal organization at worst, at best incompetent. The Target Date Fund impacts for taxable funds actions Vanguard took the end of 2021 drove huge tax liabilities for fund holders through vapor capital gains all from Vanguards mismanagement. Low cost funds due to no thought process. No action taken from their end to do the right thing up front or after their massive screw up. Low cost investments sounds great - not true as Vanguards lack of oversight will bite you anyway. 

Bria H 

on BBB

3 years ago

I wish I could leave 0 stars for the lousy customer service. This business is a scam. They make you wait on hold for hours then once they answer they act like they can't hear you and hang up. I mean this has happened to me multiple times. I've gotten a hold of one person that was able to cancel my account. I was told by this person that my withdrawn money would arrive in 7-10 business days. It is now a month out and I have yet to receive my money or an explanation. I've messaged Vanguard via chat on their website, USELESS. I... read more

Todd W 

on BBB

3 years ago

To long of waiting when you call on the phone and bad experience trying to get through to someone on the phone 

Brandon V 

on BBB

3 years ago

Terrible customer service I was on the phone for 5 hours and no one answered the phone then it told me they were closed, very poor customer service they don’t even deserve a 1 star, if I work at a place and there retirement company is vanguard I’d rather just quit just for that reason, if someone is retiring they would probably die first before they got there retirement money from this place Very poor customer service and company I don’t know how the bbb rated them at a A- it needs to be a F-