Vanguard Group Inc

don r 

on BBB

2 years ago

worst investment company in the world . I had to hire a lawyer to help in getting my money from these crooks . Beware never put a nickel in this company they are nothing but useless people that transfer your calls to Philippines to get rid of you. 

Noelle H 

on BBB

2 years ago

We attempted to switch my husband's IRA from another brokerage company to Vanguard. First, we got a hard sell from the "customer service" rep who tried to rope us into Vanguard's paid investment services. But, what was worse, was when we got down to the actual business of switching the IRA, the rep kept asking "what is your Vanguard account number?" We kept replying that we didn'thave one and we were trying to set one up. He just kept asking for the account number, security questions, etc. Eventually he told us that my husba... read more

Charley G 

on BBB

2 years ago

They use preferred share tickers that are different from every other brokerage and company on the planet, and the website makes it impossible for customers to find preferred share tickers. And what's worse is that their customer service reps can't even find the preferred share tickers either. I had to chat with two different, completely incompetent reps, who had absolutely no clue. Finally I had to schedule a callback from a rep, "verify my identity," etc. to find the share ticker. All in all, it took about an hour just to g... read more

Yuan H 

on BBB

2 years ago

Think twice if you want to transfer your money to Vanguard. I have been a Vanguard customer for years. My mother passed away several months ago and left me and my sister some IRA money. I recommended Vanguard to my sister and she started the transfer process at the beginning of Jan. She received transfer of the traditional IRA portion on 1/17/2023. However, the Roth portion never showed up in her account at Vanguard. We called the other institution where my mom kept the IRA (TIAA) on 2/21/2023. The representative at TIAA tol... read more

Claude M 

on BBB

2 years ago

The customer service is extremely poor. I have been trying to change an account ownership from my dad, who passed away, to the estate in his name. I submitted all of the paperwork they needed and it has now been 8 weeks and it still has not been finalized. I have spent many hours on the phone with several different representatives. Each representative said they saw the problem - a different problem with each representative I spoke with. Each told me what I needed to do to rectify it and in each case, nothing happened. This i... read more

Mark P 

on BBB

2 years ago

I had funds in a brokerage account. I requested the funds to be released 5 times and they refused to release the funds...and they refused to tell me why. As of the writing of this comment, I'm "waiting" for a "manager" to call me. 

Chad B 

on BBB

2 years ago

They have my money and refuse to release it as a transfer to my current financial advisor. Every time I call in I get "Sir, it's simple, just send us the form". Every time I call they have me fill it our a different way and then the fund release gets rejected. When I call in and ask to speak to a manager, I'm advised they don't have that capability. They won't hang up after our conversation because they don't want me to take the survey that follows (which I end up staying on the phone for an additional 15 minutes waiting for... read more

Wendy S 

on BBB

2 years ago

For a company like Vanguard, who hold billions of dollars of consumers hard earns money, vanguard customer service is THE ABSOLUTE WORST! Vanguard has been a staple in my family for decades! One of the first thing I knew I must do once I starting my career was to create a Vanguard account. I have been happy with the company till now. Today, the customer service that “serviced” me was extremely impatient, the first guy couldn’t pronounce “Maternal grandmother”, So, I was transfer to a young lady who seems to be in an empty ro... read more

LD D. 

on BBB

2 years ago

Vanguard is about to get me evicted it's been a whole month of calling every 1-3 business days and still not receiving my hardship ans my landlord is definitely tired of hearing the 1-3 business says after 3 weeks looking to put in a suit soon if I lose my place because why are you guys doing this ans obviously I'm not the only one if you look at their reviews people are losing their homes and you guys are playing with their lively hood