Vanguard Group Inc

William N 

on BBB

a year ago

Trying to transfer my funds to a new Financial Institution and I am getting the run around as to where my funds are. I would request that people do not do business with this company they are not able to complete the process of moving funds in a timely manner. I am forced to select one star but they do not deserve a star at all. 

James C 

on BBB

a year ago

On Aug. 26 I requested a reconsideration on the $500.00 fee charged to my **** *** on 7/08/24 for filing a 990-T for my 2023 taxes in July of this year. I had called earlier in the month requesting a refund.A portion of the letter is shown below. "I am requesting a reconsideration on the $500.00 fee charged to my **** *** on 7/08/24 for filing a 990-T for my 2023 taxes in July of this year. My request is supported by the reasons and points that follow: [1] I and my family have been long time and faithful customers of *******... read more

Nancy R 

on BBB

a year ago

I was charged a $25 fee for not transitioning my account over to their new platform. A letter was sent with no deadline of when it needed to be completed by and no mention of a fee on the front side of the letter or the back but rather in fine print at the very bottom of the backside. When I called to have it reversed, I wasnt able to speak to anyone that was knowledgeable and instead was only given wrong information. I decided to call back the next day, 8/23 with the hopes of speaking with some that could properly address t... read more

Lauren G 

on BBB

a year ago

Robbed me.Customer service wouldn't give me my money. Gave me a hard time . 

Kathleen S 

on BBB

a year ago

I have had my account frozen since I opened it in October 2023. I have talked to too many people in customer service, and they all say the same thing: they can't help me, and the account security team will call me within 72 hours, but they never call. Someone from the account security team finally called on August 15th, 2024, and still couldn't do anything to unfreeze my account, but she assured me I could get into my account on the 25th. Today is the 26th, and I STILL can't get into my account, so I called customer service ... read more

Forrest H 

on BBB

a year ago

Very disappointed in Vanguard! I have tried on four different occasions (phone calls, messaging through webpage) to begin investing back into my ***************. They cannot "authorize my bank account." The people I talk with cannot solve the issue. The representative I talked to last week was at home (apparently) because her dog kept barking. My phone call today was dropped. It's time to pick a different investment company and move **** 

Paul D 

on BBB

a year ago

Vanguard is preventing small investors from logging in into their website or app to make a transaction during a very busy day of trading. This is unacceptable and hurting small investors. 

Andrew P 

on BBB

a year ago

I would no longer classify Vanguard as a brokerage firm. They were great 20 years ago when I originally opened my 401K with them through the company I worked for at the time. Now, they behave more like used car dealers (no offense if you're a used car dealer). I have no clue how a once highly reputable company could plunge so far, but charging fees and providing atrocious customer service seems to be the only thing they are good at now. First, moving cash from your bank account to ****************** is like taking a voyage o... read more

Denise N 

on BBB

a year ago

Vanguard is the worst company ever. I needed to do a rollover and they refused to do it with my taking the *** which Fidelity did not require and by broker tried telling them as well it was not required. They are impossible to deal with and it takes forever to get thru they phone system. I would never invest with them.