Vanguard Group Inc

Ayako S 

on BBB

11 months ago

Vanguard locked me out from my own account when I initiate a fund transfer out of it. They did not inform me anything about it. I have not been able to access my account almost 2 months now. I called them multiple times, every week, for just to tell me to wait for them to call back. I have not received any calls with resolution. I do not recommend Vanguard to any body. 

Jose V 

on BBB

11 months ago

Please stay away from Vanguard they do no have competent people it will cost you thousands of dollars They have kind people unfortunately they don't have competent people to handle issues which in turn cost you the customer thousands of dollars with no way to get help or recoup your losses. I would not use them or recommend not investing any money with them. 

Heather M 

on BBB

11 months ago

**************** will; just straight up hang on you when you try to complain about their phone system not working. I pressed 3 over and over and over, and it never registered. Literally spending hours listening to a robot when I can just talk to a person. 

dan V 

on BBB

a year ago

Vanguard is trash they make wanting to retire impossible and when you need hardships they send you thru the ringer 

Joel f 

on BBB

a year ago

I wish to close my account with Vanguard. They are impossible to deal with, waste hour upon hour of my time, the 'customer service' is both laughable and execrable. I have 2 funds with them, 1 a retirement fund, the other a more aggressive one. I'm not sure of the names, as there are many, many details in my life---multiple p***words, etc. Vanguard continually throws rock after rock in customers' paths. Ex: a recurring security question is 'In what city were you married?' I've NEVER BEEN MARRIED!!!! AND told at least 3 birdb... read more

zachary h 

on BBB

a year ago

These guys have caused two financial crisis in two months and a row with their new platform. Why make it look the same but completely mess up the original functionality. Ive been making withdraws the same way for years and all of the sudden the same procedure is taking 2500 out of my bank account. I call to cancle the transaction now and a month later i find out yall the deleted my bank account information when i need to make a withdraw for bills. Now im fucked because of you and wont be able to pay shit because my phone is ... read more

Marye F 

on BBB

a year ago

This company, Vanguard, does not understand how to process POA's. Some background info... my mother is in a nursing home paying 12k per month until medicaid kicks in. All other companies have worked with me on getting her accounts closed so we can get medicaid to pay her home. I have sent in my POA about 8 times. They have finally received it. At first, they told me everything checks out and to fill out the termination forms. Now, they are "waiting" for a 3rd party to approve it. This is nonsense. Vanguard has their own lega... read more

Dennis H 

on BBB

a year ago

I have been trying to transfer monies from Edward Jones to Vanguard since December 5th of 2023! Still to no avail! I wanted to warn everyone of how I have been treated! No “Follow Up!” NOTHING!!! I want the CEO: Mortimer B****** to be aware of these, “Lack of Principles!” Would love a call from him! Thank you! Dennis H******** 

Jenna M 

on BBB

a year ago

This company is terrible. I've called multiple times asking for a status of my previous 401k withdrawal check status and I'm stuck playing a game of phone or no one knows what account I have or "it's out of my jurisdiction" they direct me then get hung up on. When giving them a confirmation # for my check it's "not valid and means nothing" my hard earned money is missing $1000+. Clearly this is an urgent matter if I have to take money out of my 401k and they are no help. If I need to press charges I will. It's been 2 weeks o... read more