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Vanguard Group Inc
- Finance
- Malvern, PA
About this business
Location details
100 Vanguard Blvd, Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been with Vanguard for 30+ years because of their low cost products and great service. However, service has now become a burden not a quality for Vanguard. With over $5 million in assets, I used to have a representative with a number who I could call. Now you have to dig your way through their layered phone system or send an email which may get an answer. The latest and last straw is a transfer of an IRA account to Vanguard from another brokerage which they initiated 7 days ago. As of today and a week later, I still d... read more
Horrible customer service. I have spent a year on calling Vanguard to get a historical statement on a retirement 403B account. Every time you talk to a customer service rep you get a different answer, are put on hold and then the calls are dropped. Then, start over again to call back, go through the phone tree to get a rep on the phone. I have been sent emails stating the statement is available online only to get a message in the portal that it is not available. Still no report! Yesterday I had to spend two hours calling, ca... read more
I have a brokerage account with Vanguard and I have been unable to access my account. I have tried multiple times to try to retrieve my username and password but have had no success. This company has failed its customers and I will be telling anyone who is thinking of investing in Vanguard to steer clear of this company.
If you move it is possible that vanguard will lock you out of your account for weeks. I have called 5 times within the past two weeks and everytime I am told something different. I can log onto my account and see everything but I am unable to withdraw, deposit or trade because it is locked. Be careful when using vanguard for your retirement and savings accounts. unless you plan to stay at your current address for many years. It has been such a hassle and at this point Vanguard is holding my money hostage with no guidance on ... read more
Their website is completely broken and rather then accept customer concerns they will tell you to clear your browser history until eventually you're forced to call their customer service hotline. once there, you must wait an hour to speak to someone who will insist you use their completely broken website. Enjoy!
Great, fantastic funds with by far the lowest fees in the industry. Atrocious customer service if you have an account with them. Impossible to reach. They literally hold you and your phone hostage for hours trying to accomplish any simple task that is impossible to do online. Website outdated and a bit of a hot mess. No ability to request a call-back. People are nice IF you can reach them. Do yourself a HUGE favor and start an account with another brokerage firm and buy their funds from that account.
Shockingly Horrible Customer Service. I requested a 401K rollover check be sent to my Vanguard account. After more than 6-8 hours on the phone - 4 separate phone calls it appears they cashed the check (for more than $100,000) and did not credit my account and represented to me that they couldn't cash the check because I moved out of the country (I am an American citizen.) When I went back to my 401K provider, I was told that they couldn't reissue the check because the check had been cashed. I have been bounced between multip... read more
I'm a Vanguard customer for decades. Once a great company, Vanguard has betrayed years of trust. Recently, Vanguard decided to get out of the variable annuity business and transferred my annuity to Transamerica. No problem, except Transamerica does not answer telephone calls or emails. In fact, this is the topic of nearly every complaint filed through the BBB about Transamerica. Vanguard might have ensured that Transamerica would have the staff to handle such a transition, but obviously they did not. I was only able to get t... read more
Over the last couple of years, there has been a marked deterioration in client access and accurate information provided to clients at Vanguard. Examples include: Calling: Consistent delays connecting with a representative that can last 30 or more minutes. Website: Poorly designed, difficult to navigate and regularly the connection is unavailable. Messaging: 2-3 day delays in response is typical and no resolution provided. Representative: Although polite, not able to resolve issues or give accurate information. Delays: Simple... read more
Frequently asked questions about Vanguard Group Inc
How is Vanguard Group Inc rated?
Vanguard Group Inc has a 1.1 star rating with 140 reviews.
When is Vanguard Group Inc open?
Vanguard Group Inc is closed now. It will open tomorrow at 9:00 a.m.
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