Vanguard Group Inc

Josephine C 

on BBB

4 years ago

Vanguard 403b Services seemed to be stalling with my request to roll over my 403b to an IRA outside firm. I feel that they have been giving me hard time, sent me an email that they closed my requests because I haven’t contacted them. Meanwhile I must have called more than 20 times for this request. They never get in touch with me. I’m extremely dissatisfied with their services. 

Kevin 

on BBB

4 years ago

I had Vanguard make me an investment proposal. Their "advisor" provided a document that (a) wasn't what I had asked for and (b) contained glaring inaccuracies. Said advisor couldn't answer simple questions that I asked. I contacted the company with my complaint, but nobody from management ever contacted me. Guess I dodged a bullet, Vanguard is obviously not for the small investor. 

Aldo M. 

on BBB

4 years ago

Horrible customer service! I spoke to an agent named Matt M****** about a mistake which Vanguard had taken money out of my account instead of a check which I had sent from another 401k company since I was transferring the funds to Vanguard. Instead of trying to discuss and listen to my concern, this agent did not want to try to help me when I tried to speak he would interrupt me or just talk over me. He had no empathy of my situation I am in the middle of buying a home and I thought it jeopardize the process. When I asked fo... read more

Boris Z 

on BBB

4 years ago

My wife's traditional IRA and Roth IRA Vanguard mutual funds have been converted to the brokerage accounts. Explanation was that Vanguard moves funds to a new platform. I don’t know about advantages of such innovation however for now I just get confused with the statement of 03/31/20. As a customer of Vanguard I want to see the statement with the same format as a mutual fund statement. I’m not a professional in investment industry and I need the information presented with user friendly approach. Actually I prefer my money re... read more

Unhappy Vanguard Customer 

on BBB

5 years ago

I have had accounts with Vanguard for decades. I always thought of them as a great company with good customer support and great, low-cost products. After my more recent experience with their customer support, I have revised my opinion very much downwards. Here are the details: I have recently been doing several year-end financial transactions, mostly converting traditional IRA funds to Roth IRA funds. I confess that it would have been better to have not waited till the last few days of the year to take care of this, but, hey... read more

Eyes Wide Shut 

on BBB

5 years ago

0 Stars; This company is the worst do not invest your money with them. They will not assist you in time of need. They will keep leading you on and tell you more documentation is required. Note when completing the application on line there is no link or fax number provided to send any documentation to. They have no intentions of disbursing your funds to you. I have called 3 times to follow up on the status of my hardship request and each time they tell me they need other supporting documentation. What more do they need......I... read more

Uphappy R 

on BBB

5 years ago

There is not way to leave a negative star review, so one will have to do. No urgency, no customer service, no help, no way to escalate a problem, no one will give you a direct line to their phone to follow-up. The only reason I have to deal with them is my father's IRA. They could care less and do not want to help. No amount of follow-up or pushing makes them do anything. I will give you a few to never deal with on the phone -- they are incompetent Avram D**** Brendan G****** Alison J****** I am sure there are many more, but... read more

Angel 

on BBB

5 years ago

Some of the worst people ever! These people are a joke! **** **** ! They are on a power trip from hell! They will not give me access to my own account. What the **** is wrong with these people? I have never had to deal with such crooks! They need to under investigation immediately! 

K Y. 

on BBB

5 years ago

I have talked to countless reps over the last 3 months requesting my entire 401K account history. My divorce is pending and their lack of sending out the requested documents could cost me $173,000. THEY DON't CARE! They promise statements which never arrive or send little 1 page graphs that mean NOTHING. BUYER BEWARE!!!