Vanguard Group Inc

victor f 

on BBB

4 years ago

Vanguard is the worst company I've dealt with. Impossible to get money back out of your account but they are quick to take your money. Took me a month to get my funds out, they had every excuse why I couldn't get my funds. I'll never use them again. 

Fernando 

on BBB

5 years ago

Truly terrible customer service! So- I had a relative pass away and leave me some Vanguard investments in their will. Okay fine- I called Vanguard and after 30 minutes(!) on hold because they have terrible customer service I was able to get the paperwork online. Okay, fine...so I filled out the paperwork and emailed it back to them. That was TWO MONTHS AGO. They went quiet. Nothing. Nada. So I call back again. 45(!) minute hold this time! FORTY FIVE MINUTES after the automated voice said fifteen minutes. What do I find out? ... read more

Debra 

on BBB

5 years ago

I recently retired and submitted a request to Vanguard for a disbursement check of my retirement account. 6 weeks and 3 phone calls later, a check has not been received. I was first advised by Vanguards Customer Rep that the original check was lost in the mail. Vanguard sends these checks via USMail. I asked for it to be reissued. 13 business days later it has not been received. On calling today, I learned the reissue was never completed or sent by Vanguard. It has been reissued once again. It is being sent overnight via Fed... read more

scott d 

on BBB

5 years ago

Terrible customer service. Trying since 7-28 to transfer IRA to Vanguard. As of today, 8-19 nothing is happening. Tried complaining on Vanguards web site.....impossible to do. 

Richard W 

on BBB

5 years ago

It was very difficult having an account with Vanguard. I opened a brokerage account. I read all the terms of service. There were many web pages to switch between, tons of information, so I thought it best to call them. Several times in calling them I would wait on the phone for long periods. Only recently have they implemented the "leave your number and we'll call you back option". Several times I had problems that required a phone call and I spent over 40 minutes waiting. Checking Reddit and other reviews I found many peopl... read more

Shelby 

on BBB

5 years ago

Trying to navigate the website is a joke and so is the customer service. The website SEEMS informative but it's only calculators, advice and half-ass tools to determine taxes or end results. It says you're supposed to be able to request money, change investments/contributions, etc. vi website however when you follow endless links only to end up at a dead end. The portal ONLY gives information about whatever you're trying to accomplish.) You will go in circles through several different links that all lead to the same dead-end... read more

Josephine C 

on BBB

5 years ago

Vanguard 403b Services seemed to be stalling with my request to roll over my 403b to an IRA outside firm. I feel that they have been giving me hard time, sent me an email that they closed my requests because I haven’t contacted them. Meanwhile I must have called more than 20 times for this request. They never get in touch with me. I’m extremely dissatisfied with their services. 

Kevin 

on BBB

5 years ago

I had Vanguard make me an investment proposal. Their "advisor" provided a document that (a) wasn't what I had asked for and (b) contained glaring inaccuracies. Said advisor couldn't answer simple questions that I asked. I contacted the company with my complaint, but nobody from management ever contacted me. Guess I dodged a bullet, Vanguard is obviously not for the small investor. 

Aldo M. 

on BBB

5 years ago

Horrible customer service! I spoke to an agent named Matt M****** about a mistake which Vanguard had taken money out of my account instead of a check which I had sent from another 401k company since I was transferring the funds to Vanguard. Instead of trying to discuss and listen to my concern, this agent did not want to try to help me when I tried to speak he would interrupt me or just talk over me. He had no empathy of my situation I am in the middle of buying a home and I thought it jeopardize the process. When I asked fo... read more