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USAA
- Business Services
- Phoenix, AZ
About this business
Location details
1 Norterra Drive, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThey have always been prompt with handling any claim. And also handled another driver’s insurance when they were trying not to fix the damages caused by their driver.
I have been going through getting my car repaired since July 7 every time I call its a different person. Always getting disconnected and nobody calls me back!! The 1st 3 weeks you had to investigate with your client who hit me and got a careless driving ticket! Your client never called to do a phone recording! Incompetent workers who get paid and don't do their job!! I'm fed up and furious!! USAA is the worst insurance co I ever dealt with! I should've been like everyone else and sued!!
Claim has been going on now for 4 months,they never call back, talk to different person everytime. Did not allow me more time on rental because it went over 30 days and that their fault. What a joke. They talk a big game for the veterans but they don't give a shit about any of us.
I had to get a POA notarized and spent $20. Now since I didn’t print my middle name they want get another one. USAA I will be canceling my banking and insurance if someone does not call me with a $40 refund.
Love usaa. Never had anything but positive results from them
I really love USAA. I really do. But using Safelite as your auto glass repair service is ridiculous. First of all, congrats on using a company that is owned by D'leteren, who is very much not an American company (for a company that is all about the good ol' USA and the troops, this immediately annoyed me). Secondly, almost $500 to replace my windshield?! I called a local company close to me and the man literally laughed in my ear when I told him how much I was quoted. So now I'm going to pay $285 through a local, AMERICAN co... read more
They take care of you. No better road side service
USAA what has happened to you?! I've had you for about 20 years, maybe more, and never had a complaint. Now even though I have zero claims you continually increase my rates... $630.65 this time!! The online chat isn't working, the send a message isn't working, and my premium increases are NOT WORKING! No wonder your ratings are at an all time low!
Frequently asked questions about USAA
How is USAA rated?
USAA has a 2.7 star rating with 847 reviews.
When is USAA open?
USAA is open now. It will close at 5:00 p.m.
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