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USAA
- Business Services
- Phoenix, AZ
About this business
Location details
1 Norterra Drive, Phoenix, AZ, 85085, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our whole family has USAA and recently took on some flood damage. USAA sent out an adjuster 3 weeks after the car was in the shop. Since the dealership was already diagnosing the problem, it was opened up and drained out. Combined with the desert heat, the car at that point was dry so they denied the claim. Also they cancelled our car rental without telling us for 2 days. We tried contacting management and were met by a very curt and defensive man named shannon. We will all be taking our business somewhere else.
RecommendedI have USAA auto insurance.
Frustrated with USAA and Ally. Your customer totalled my new car and 1 month and 6 days since the settlement letter and you have failed to pay Ally. Your reps, Jennifer Alston, and then folks in the total loss department claim you've contacted Ally for a letter of guarantee for the title before you'll pay. Ally financial claims No One from your company OR your title company has EVER contacted them!! My insurance had even contacted you multiple times. I am a single mother and a teacher. I can't afford 2 car payments or to con... read more
USAA refuses to send annuity payments to a foreign bank, even if the government will, along with many other banks. So much for the several MILLION US citizens who live abroad for the more affordable lifestyle. Of course they don't tell you this when you sign up, I recommend you look elsewhere for a back that is more veteran friendly
USAA is the worst I have ever seen ! when we called to become a member so our daughter could get insurance for a house she wants to buy.I was on the phone for (get this 4hrs and 44min) setting up our account. Sending DD214,drivers license,military ID,and physical address.Today I call for a quote for car insurance and get transfered four times and having securty e-mails sent three times, I was told to call tomorrow to get a quote because a red flag was put on our account because he didn't send a pic of his SSI card,which he n... read more
They are disrespecting our military! #FixBudallenstruck
Far more expensive then competition for same or less coverage. Not veteran friendly as claimed.
They say they are about veterans & family. That’s a bunch of BS.
Frequently asked questions about USAA
How is USAA rated?
USAA has a 2.7 star rating with 847 reviews.
When is USAA open?
USAA is closed now. It will open at 8:00 a.m.
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