U.S. Auto Sales

Shanna R 

on BBB

2 years ago

I'd leave no stars if I could. They buy auctioned off cars and make sure they run for the moment and look nice and them BAM you stuck with a **** lemon. They "claim" car fox inspected the car but facts are facts AND just cause a piece of paper says something doesnt make it true. My vehicle surely was NOT inspected. I've had this car for 2 months and 2 weeks after having it check engine light comes on... it goes to the mechanic and it has low transmission fluid (it's a sealed transmission) WHO SELLS A CAR WITH NOT CHECKING TH... read more

SINGLE PARENT CONCERN C 

on BBB

2 years ago

THEY SELL OVER PRICED ***S AND THE SECOND WEEK I HAD THE *** I HAD TO REPLACE THE BATTERY AND A FUSE ON THE HYBRID BATTERY IT WAS $800.00 I DIDNT HAVE AND IT SEEMS TO BE ON A WEEKLY OR EVERY OTHER DAY BASIS I HAVE TO CALL THEM BECAUSE THEY SAY THEY DONT DO IT BUT THE *** GETS DISARMMED FROM DRIVIING IT. I PAY ON TIME AND YOU CANT GET A HOLD OF ANYONE TO MAKE THE *** FUNCTION PROPERLY. I HAVE READ OTHERS AND IT SEEMS THAT EVERYONE THAT PURCHASES FROM THEM ARE HAVING ISSUES , TO WHAT IS SUPPOSED TO BE A NEWER *** , YOU WOULD T... read more

Maqu M 

on BBB

2 years ago

I have never been late on my car note I just recently started a new job and I call week in advance to get my payment change. They going to tell me to call back the week of, I just called back the week of and was told that I can't make any chances on my account because it will be past due in 3 days and they need 7 days. I said we'll I call last week and this man gone say well we don't have record of your call. This is how we run things and do things and we can't help you until the car is current and paid. And oh by the way it... read more

MA C 

on BBB

2 years ago

I had my car for a month when is broke down on me wasnt offer any type of help no solution the only thing I could do was give the car back because I couldnt afford to keep paying a car note & trying to get it fix took them forever to actually come get the car and now Im being harassed because that salesman didnt care nothing about my situation just wanted to make a sale 

Keisha 

on BBB

2 years ago

Trash!!! They sold me a lemon, then hurried to put ****s on my credit report, bought a car two months ago, car has been in shop a month , three weeks, no one from us auto has called me trying to fix the situation, or put me in a different car, nor do they return my calls 

Trikeisha C 

on BBB

2 years ago

Bought a 2013 ***** Equinox in March, I put **** down, payments was 469 and not even a full 2 months go by before having trouble. I took it to the dealership they said take it here it sat for a few days without any work, went back to the dealership they said take it to a ***** auto shop, I did and now it's been sitting there for the past 3 months without getting worked on. First it was the engine now it's the timing but parts been ordered but I'm still waiting and Us Auto is still calling me for money but yet to help me in a... read more

Lakesha S 

on BBB

2 years ago

They have the rudest customer service and they are not helpful at all. I wish I would have read the reviews about them. I recommend no one even at your worse, because I was there to get a car with them. Take public transportation before having to deal with them. 

Danielle B 

on BBB

3 years ago

I brought a car from the before with great service so I decided too go back and get another car due too medical issues within 2 weeks car gave problems I called them after I saw a mechanic and let them know what was wrong they told me the parts where covered and take it too any mechanic and have them call too get approval too fix car mind you I was within my 30 day dealer warranty so I know they recorded the conversation so mechanic called them and one min it was approved than the next it wasnt cause they said the 30 warrant... read more

KENYA C 

on BBB

3 years ago

THE WORST PLACE ON THE PLANET TO GET A CAR!!! I GOT A 2013 **** ESCAPE ON JUNE 16TH! ON THE WAY HOME CHECK ENGINE LIGT CAME ON! I BOUGHT IT BACK! THE MANAGER ASKED TO DRIVE IT CAUSE FOR SOME REASON THE LIGHT HAD WENT OFF. HE DROVE IT NO LIGHT CAME BACK ON! I GOT BACK IN AND HEADED HOME! I GOT HOME AND GUESS WHAT.. CHECK ENGINE LIGHT CAME BACK ON! I BOUGHT IT TO PEP BYS ON MONDAY! THEY SAID IT WAS FIXED ON TUESDAY SO I GET IN AND DRIVE OFF! CHECK ENGINE LIGHT CAME ON AGAIN! I CALLED PEP BOYS AND WAS TOLD TO BRING IT BACK THUR... read more