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U.S. Auto Sales
- Automotive
- Memphis, TN
About this business
Looking for a reliable, high-quality and affordable vehicle in Memphis, TN? Look no further, our team at U.S. Auto Sales is here to help you find just that! U.S. Auto Sales first opened it's doors in 1992 in Lawrenceville, GA and later expanded to Memphis in 2022. Since then, we have continued to serve our customers and the local communities with the same dedication and enthusiasm we had one day one. This dealership has a dedicated staff of qualified and experienced individuals ready to help you through every step of your pu... read more
Location details
2444 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Worse place to buy a vehicle! Vehicle broke down 2 weeks after purchase date! They agreed to help pay for reps but now they arent!
Business response:
Repairs were supposed to be done on vehicle but nothing was fixed! Then they agreed to take car payments off but then apparently changed their mind! Worse Car place ever
Bought a car from the one on ****************** in ************** ** on 11/26/2022. The next day it shut off on us as we were driving home form work. It went into the shop for 4 days and they said it was the battery and they replaced it. Drove the car for a couple of days and on the way home from work it shut off on me an the interstate. I safely made it to the shoulder and had to wait about 10 mins for it to restart acc it was showing 7 different codes. Called Auto sales they said we have to put it back into the shop. So to... read more
Business response:
Good morning, we're very sorry to hear this has been your experience. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your preferred contact method, and we would be more than happy to escalate this and look further into this for you. We hope to hear from you soon!
Got my vehicle at US Auto sales 3 days check engine light was on told to take to pep boys. Did took 1 week to get fixed. Got the car back and the car started to overheat and then leak. They didnt put the bolts back in so the vehicle underneath will most likely fall apart. Took it back to get it fixed. They just cut pieces off.instead of bolting it back. I asked to trade it the 3 days it started was told I couldn't. I always been 2 days early on payment. Had to pay 100 dollars to get the car towed back to pep boys. I'm tired ... read more
Business response:
Good morning, we're very sorry to learn that this has been your experience since purchasing with us, and we'd like to speak with you more in depth regarding your vehicle and next possible steps. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your best method of contact. We hope to hear from you soon!
My daughter purchased her 1st car there and it's an unsafe vehicle. She's had issue after issue and the car is rusted/oxidized underneath like vehicles from up north that deals with snow and salt. I pray everyday she's driving that she arrives safe. She hasn't even had the car 3 months. I keep asking her to go back and exchange it but concerned the next car might be worse. She has called them several times with no success and no one calling her back...very disappointed and would not recommend anyone to this location.
Business response:
Good morning, we're very sorry to hear this has been the experience you and your daughter have had after purchasing one of our vehicles, and we'd like to apologize for the lack of communication. Please take a moment to reach out to us via https://www.usautoservicing.com/submit-feedback with any details on the vehicle that you can provide, as well as who/what number you guys have been trying to call with no luck, and we will be sure to escalate this so that you guys have a solution soon. Thank you!
They do not care that they are selling lemons. After reading all these reviews I don't even need to put my story and I hate that they will leave the same sorry response on my comment as well. I have no idea how they have a A+ rating and I can't wait to get another car and get rid of this one.
Business response:
Good morning, please know we don't just respond to our reviews "with the same sorry response". We take each review seriously and genuinely want to help any customer of ours that has had an unpleasant experience, and this form is the best way to ensure we get that customer to the correct department head. Our goal is to provide each customer with a fast and easy car buying experience, with a quality vehicle they can rely on, so we're very sorry to learn that hasn't been the case for you. If you're willing, please reach out to ... read more
Leaving a review probably won't do my situation any good, but what the heck! I bought a 2014 Dodge Caravan July 28, 2022, and it started leaking oil in November of the same year. I was told I had a 3-year warranty and told where to take the vehicle to get diagnosed and serviced. I did so that next day. I dropped my van off on November 21, 2022, and today is December 19, 2022, THE VEHICLE IS STILL AT THE ***** NO ONE IN A MONTH HAS BEEN ABLE TO ASSIST ME ON WHAT TO DO! The part for the van is allegedly on backorder. The probl... read more
Business response:
Good morning, we're very sorry to hear you're experiencing this, and would be more than happy to try and help find you a solution. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your preferred method of contact, and we will be sure to escalate this situation for you. We hope to hear from you soon!
This is a bad place to buy a car at everyone worked there has nasty attitude they lie to you about any and everything.Do not buy a car from here.
Business response:
Good morning, we're deeply concerned about your review and would like to learn more. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your preferred contact method. We hope to hear from you soon!
I would STRONGLY recommend NOT BUYING a vehicle from US Auto Sales in **********. WORST MISTAKE Ive ever made. If you go to their ******** page you will see they only have a 1.9 RATING . I would NOT refer my WORST enemy to this place. I NEVER leave ****** reviews but after my encounter with this place I felt it was best to let others know what kind of business this is.It seems at first they are helping you and working with you to find the right vehicle but in reality they are not. All they care about is making a sale. The fi... read more
Business response:
Good morning, we're very sorry to hear this has been your experience with us and with our vehicles, and we'd like to look further into this. Please reach out to us via https://www.usautoservicing.com/submit-feedback with these issues and any other details you can provide, as well as your preferred contact method. Once we receive your submission, we will review and escalate this to management and see what possible solutions are available. We hope to hear from you soon!
This place is TERRIBLE.My car was in the shop getting a new transmission BEFORE my first car payment was even due. *** spent tons of money out of pock when Im supposed to have warranty Ive been broke down several times. No help at all. *** went to the car lot and complained face to face . NOTHING has been done. I have a blind daughter who has missed many therapy appointments and lots of school missed because of this car being broke down constantly. She is in kindergarten and currently on truancy because of my car constantly ... read more
Business response:
Good afternoon, we're terribly sorry to hear of the experience you've had with us thus far. Please reach out to us via https://www.usautoservicing.com/submit-feedback and we would be more than happy to get a member of our management team involved, and hopefully have you a solution soon. We look forward to hearing from you!
Frequently asked questions about U.S. Auto Sales
How is U.S. Auto Sales rated?
U.S. Auto Sales has a 2.4 star rating with 393 reviews.
When is U.S. Auto Sales open?
U.S. Auto Sales is closed now. It will open at 9:00 a.m.
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