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U.S. Auto Sales
- Automotive
- Memphis, TN
About this business
Looking for a reliable, high-quality and affordable vehicle in Memphis, TN? Look no further, our team at U.S. Auto Sales is here to help you find just that! U.S. Auto Sales first opened it's doors in 1992 in Lawrenceville, GA and later expanded to Memphis in 2022. Since then, we have continued to serve our customers and the local communities with the same dedication and enthusiasm we had one day one. This dealership has a dedicated staff of qualified and experienced individuals ready to help you through every step of your pu... read more
Location details
2444 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
If I could leave 0 stars I would. The customer service is horrible. When trying to explain anything to the customer service persons they take everything personal as if they are being affected personally. As if they own the business. I think they might be under paid because they always seem irritated as if they dont want to be there. Its really sad. *** had my car for two years and Ive never been behind a month on payments and I get treated like Im Bothering them. As soon as I can Ill be getting rid of this car and washing my... read more
Business response:
Good morning, we're very sorry to hear about the customer service you've received as that's one of our top priorities, and we'd like to learn more about your experience. Please consider reaching out to us via ************************************************************* with any details you can provide, as well as your preferred contact method. We hope to hear from you soon!
No stars if it was an option. Got completely screwed. Take your money elsewhere. I Bought a 2015 ******* Elantra for way too much money and within 5 days it began stalling out dangerously in traffic. I am a ******* master tech so I know what's wrong with it after checking the codes. The cam needs to be replaced. I asked USauto to fix it. I was within the warranty 5-day time frame so I took it to Pepboys. They misdiagnosed it and said it was a sensor. The problem still exists and has only gotten worse. I've had it for less th... read more
Business response:
Good afternoon, we're very sorry to hear you're still experiencing the same problems after visiting a *** Boys. Please reach out to us via ************************************************************* with the same details provided here, as well as your best method of contact. While we have no control over *** Boys and their diagnostics and/or repairs, we would be more than happy to take a look into this and see what possible solutions we can offer on our end to speed this process up for you! We hope to hear from you soon!
So once I inquired about US auto sales they called me say in and day out until I finally decided to give them a shot. The listed price on the 2012 ****** Camry was ***** which is almost double the blue book value as is. Once I drove 3 hours to their ********** location I spent another two hours waiting on the deal to go through. I test drove the car which had no gas in it, and no floor mats anywhere in the vehicle. The car seemed fine other than that initially. When I got back they finally told me they got it worked out and ... read more
Business response:
Good afternoon, it is our understanding that your case submission has been received and is being worked on as we speak. If there is anything else we can do for you in the meantime please do not hesitate to reach back out to us via *************************************************************. Thank you for your patience while we work through this and find you the best solution!
At first theyre great and now the service is terrible
Business response:
Good afternoon! We're very sorry to hear you're experiencing service problems. Please reach out to us via ************************************************************* with any details you can provide, as well as your preferred contact method, and we would be more than happy to help where we can. We hope to hear from you soon!
I started buying a 2014 **** focus I had it 3 months and the transmission started going out they told me they would swap me out for another vehicle everything I had paid on the focus would go to the new vehicle warranties was supposed to be transferred to but I have no warranties on it and no roadside assistance so then they put me in a 2015 ***** Trax now it needs a rack and pinion front struts the radio quit working the ** went out and it needs a rear end alignment now I'm going round and round on how to get it fixed they'... read more
Business response:
Good afternoon! We're very sorry to hear you're experiencing these problems, and we would like to help where we can. Please reach out to us via ************************************************************* with any details you can provide, as well as your preferred contact method, and we would be more than happy to look further into this for you. We hope to hear from you soon!
Had issues with the throttle body and miraculously that part wasn't covered by the warranty. I tried to call the ********** location because that is where I bought the vehicle and was told that the manager would call me but he never did. I paid for the repair myself and 3 days later it happened again! This time the car has been at the shop for 28 days. The manager has never called me but they will call everyday wanting a payment! I can't even get in touch with a person. They don't have the decency to even call me. I will nev... read more
Business response:
Good afternoon, we're sorry to hear this has been your experience. Please reach out to us via ************************************************************* with any other details as well as your preferred contact method, and we would be more than happy to look further into this and reach back out to you with any possible solutions. We hope to hear from you soon!
This is by far the worst ****** company ever. They make up how much the want you to pay. If you ask for a sup YOU don't get to talk to one. They won't work with. They only work with you to get you in the car. You better off going to mom pop buy here pay here. I wouldn't recommend my dog to get a car from these folk.
Business response:
Good morning, we're very sorry to hear you feel this way after visiting one of our stores, and we'd like to learn more about what went wrong. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any information you can provide, as well as your preferred contact method. We hope to hear from you soon!
I would NOT recommend anyone to but a car from this place PERIOD!!!! I have only had my car for 3 months and the car need over $2200 in repairs car shuts off on the interstate in the middle of driving the car is junk like now Im stuck with a car that only starts up when it wants too I have children and the car is not safe at all and I pay for a warranty that doesnt cover anything like nothing at all!!!! I wish I would have NEVER came to this place to get a car its the WORST PLACE EVER!!!!!!!!!!! ????????????
Business response:
Good morning, we apologize for the inconveniences you have experienced since purchasing a vehicle from us. Please reach out to us via ************************************************************* with any details you can provide, along with your preferred contact method, and we would be more than happy to look further into this and see what possible solutions we can offer. We hope to hear from you soon!
I should have takenbmy money elsewhere! I purchased a 2014 Dodge Avenger! The cost after financing is 34k! My engine blew in 2 weeks! They spoke so friendly to me in the beginning while I was doing the paperwork! Fast forward to present day.. those same people that was friendly are now being very rude and disrespectful! Im unable to get my money back , unable to get a replacement vehicle, and I feel unappreciated! I had to reach out to fox 5 for help due to them giving me the run around! These cars are over priced and under ... read more
Business response:
Good morning, we're very sorry to hear you've experienced these problems sine purchasing with us. Please reach out to us via ************************************************************* with any details you can provide, along with your preferred contact method, and we would be more than happy to look further into this and see what possible solutions we can offer. We hope to hear from you soon!
Frequently asked questions about U.S. Auto Sales
How is U.S. Auto Sales rated?
U.S. Auto Sales has a 2.4 star rating with 393 reviews.
When is U.S. Auto Sales open?
U.S. Auto Sales is closed now. It will open at 9:00 a.m.
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