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U.S. Auto Sales
- Automotive
- Memphis, TN
About this business
Looking for a reliable, high-quality and affordable vehicle in Memphis, TN? Look no further, our team at U.S. Auto Sales is here to help you find just that! U.S. Auto Sales first opened it's doors in 1992 in Lawrenceville, GA and later expanded to Memphis in 2022. Since then, we have continued to serve our customers and the local communities with the same dedication and enthusiasm we had one day one. This dealership has a dedicated staff of qualified and experienced individuals ready to help you through every step of your pu... read more
Location details
2444 Covington Pike, Memphis, TN, 38128, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I have already reviewed this once and said that the company is really trash and that they are not reputable and that if they had a company in ******** I would have done sued them because they have a lemon law but I bought my car in ************ ********* and have had nothing but trouble with it the transmissions out my wife was upset because it stopped in the middle of the road with her and she lost her job and nobody seems to know who I can contact or get help with or exchange the vehicle for the last 2 months 3 months that... read more
Business response:
Good afternoon, we're very sorry to hear about the frustrations you've experienced. We tried reaching out to you most recently on January 30th with no reply. When you have a moment, please contact us via ************************************************************* with any details you can provide on the vehicle and the problems you're experiencing, along with your preferred contact method, and we would be more than happy to look further into this and see what possible solutions we can offer. We hope to hear from you soon!
I'm so disappointed and will never purchase or refer anyone here worst car buying experience ever!!! 2weeks after purchasing the car all kinda lights started to come on one says the tire pressure isn't right regardless of me checking myself and putting air in them. The battery saver mode light comes on and continues to shut off the radio then the check engine light comes on. I called the dealership they say you can't trade the car after 5 days they don't even offer any way to help besides telling you to take it to one of the... read more
Business response:
Good morning, we're extremely concerned with the experience you've had since purchasing with us and would like to learn more about your situation. Please reach out to us via ************************************************************* with the same information provided here, along with any other details you can provide (store location you purchased from, employees names, etc.), as well as your preferred method of contact. We hope to hear from you soon!
I BEEN HAVING PROBLEMS WITH US AUTO FOR A YEAR AND THEY BEEN GIVING ME THE RUN AROUND AND THEY ARE NOT TRYING TO HELP MY *** BEEN BROKE FOR 8 months I GOT THE *** FIX AND ITS STILL GIVING ME ISSUES
Business response:
Good morning, we're very sorry to learn this has been your experience and we would like to learn more. Please reach out to us via ************************************************************* with any details you can provide, as well as your preferred method of contact. We hope to hear from you soon!
This is the worst company to buy a car from. As a customer if I need you to work with me a little I feel you as a company should because you want my business and my family and friends. I will not refer my family to these criminals. That device they put on the car should be illegal to use, it is dangerous and thoughtless. I am going to investigate this place and put them out of business.
This company is the worst. They change their policies without notifying their customers. Their reps have a nasty attitude. At this point Im ready to refinance with another company or better yet trade this car in.
Business response:
Good morning! We're deeply concerned with your review rating, as this does not align with the standard of customer service we expect out of all of our team members. Please reach out to us via ************************************************************* with nay other details, as well as your preferred contact method, and we would be more than happy to look further into this and see what possible solutions we can offer you. We hope to hear from you soon!
Bought my Elantra from the in ************ **. Had the car now 6 weeks crank sensor went out. Did the calls to get it to pep boys . The Dowc wont cover for it to be replaced. Paid for extended warranty for this reason. *** boys said it will cost 990 and I still dont see why I have to post that and still post car payment.? Worst place to buy a car and I will also say very hard to get in contact with place that I actually bought it from. But they have no problems disabling your vehicle if youre later on a payment right? I thin... read more
Business response:
Good morning! We're very sorry to hear you're having problems with your vehicle, and with getting in touch with some of our team members. Please reach out to us via ************************************************************* with any other details you can provide, as well as your preferred method of contact, and we will be more than happy to look further into this and escalate this for you. We hope to hear from you soon!
The day I bought my vehicle I found that the headlights was not working properly on the car. I went and tried to replace the bulbs and fuses and it did not work. I then took it to pep boys and they informed me that is the housing and is an issue out of this year brand of car. I contacted us Auto and inform them that it would cost over $2,000 to repair. They told they will only cover 80% of the bill after 2 weeks of trying to **** down someone to talk to.. they kept giving me the runaround and when I finally spoke to someone ... read more
Business response:
Good morning, we're very sorry to hear this has been your experience in trying to get your vehicle repaired. Please reach out to us via ************************************************************* with the same details you provided here, plus your preferred contact method, and we would be more than happy to have this escalated look further into this for you. We hope to hear from you soon!
This is horrible. The same problem that so many others have had. Car was sold to me a few months ago with a bad engine. I have been without my car for almost a week. Still no one handling the issue. It's wait and it's a process. No one takes this long to process a claim. Not taking into consideration I need my car to work and to be able to provide for my family. If I can't get to work I can't pay for this car, but I am being expected to keep making my payments on time, which I do, but don't have the use of my vehicle. This i... read more
Business response:
Good morning! We're very sorry to hear your vehicle is experiencing engine troubles and the claim has been delayed. We'd like to look further into this and see what we can find out, and see how we can move this along faster so that you can get your vehicle back in a timely manner. Please reach out to us via ************************************************************* with any details you can provide, along with your preferred contact method. We hope to hear from you soon!
I got my car in 2020 this is the 2nd issue I had. First I called to update my debit card information because I got a new card. A few days later a tow truck came and took my car. When I called to ask why because I never missed a payment or never been late. The said the record shows I call to voluntarily surrender my car. The manager had to listen to the call and get the tow company to bring my car back. Which they did cover everything. I didnt complain because I know things happen but it was embarrassing for my neighbors to s... read more
Business response:
Good morning! We're very sorry to hear one of our customer service representatives spoke to you in that manner. If you have more information on who you spoke with, please reach out to us via *************************************************************. We would like to bring this to their attention and the department manager's attention so that this doesn't happen again. We hope to hear from you soon!
Frequently asked questions about U.S. Auto Sales
How is U.S. Auto Sales rated?
U.S. Auto Sales has a 2.4 star rating with 393 reviews.
When is U.S. Auto Sales open?
U.S. Auto Sales is closed now. It will open at 9:00 a.m.
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