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US Auto Sales
- Automotive
- Chattanooga, TN
About this business
There’s not a better place to shop for a quality used car in the Scenic City than our U.S. Auto Sales used car dealership in Chattanooga, Tennessee. Whether you are cruising through the lovely downtown area or taking a peaceful drive through the overlooking hillsides and mountains, a U.S. Auto Sales used car is the way to go. We are here to serve you! We offer a large used car inventory, and this dealership has a dedicated staff of qualified and experienced individuals to get you on your way to purchase a car. The sale... read more
Location details
5950 Lee Hwy, Chattanooga, TN, 37421, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I'm so disappointed and will never purchase or refer anyone here worst car buying experience ever!!! 2weeks after purchasing the car all kinda lights started to come on one says the tire pressure isn't right regardless of me checking myself and putting air in them. The battery saver mode light comes on and continues to shut off the radio then the check engine light comes on. I called the dealership they say you can't trade the car after 5 days they don't even offer any way to help besides telling you to take it to one of the... read more
Business response:
Good morning, we're extremely concerned with the experience you've had since purchasing with us and would like to learn more about your situation. Please reach out to us via ************************************************************* with the same information provided here, along with any other details you can provide (store location you purchased from, employees names, etc.), as well as your preferred method of contact. We hope to hear from you soon!
I BEEN HAVING PROBLEMS WITH US AUTO FOR A YEAR AND THEY BEEN GIVING ME THE RUN AROUND AND THEY ARE NOT TRYING TO HELP MY *** BEEN BROKE FOR 8 months I GOT THE *** FIX AND ITS STILL GIVING ME ISSUES
Business response:
Good morning, we're very sorry to learn this has been your experience and we would like to learn more. Please reach out to us via ************************************************************* with any details you can provide, as well as your preferred method of contact. We hope to hear from you soon!
This is the worst company to buy a car from. As a customer if I need you to work with me a little I feel you as a company should because you want my business and my family and friends. I will not refer my family to these criminals. That device they put on the car should be illegal to use, it is dangerous and thoughtless. I am going to investigate this place and put them out of business.
This company is the worst. They change their policies without notifying their customers. Their reps have a nasty attitude. At this point Im ready to refinance with another company or better yet trade this car in.
Business response:
Good morning! We're deeply concerned with your review rating, as this does not align with the standard of customer service we expect out of all of our team members. Please reach out to us via ************************************************************* with nay other details, as well as your preferred contact method, and we would be more than happy to look further into this and see what possible solutions we can offer you. We hope to hear from you soon!
Bought my Elantra from the in ************ **. Had the car now 6 weeks crank sensor went out. Did the calls to get it to pep boys . The Dowc wont cover for it to be replaced. Paid for extended warranty for this reason. *** boys said it will cost 990 and I still dont see why I have to post that and still post car payment.? Worst place to buy a car and I will also say very hard to get in contact with place that I actually bought it from. But they have no problems disabling your vehicle if youre later on a payment right? I thin... read more
Business response:
Good morning! We're very sorry to hear you're having problems with your vehicle, and with getting in touch with some of our team members. Please reach out to us via ************************************************************* with any other details you can provide, as well as your preferred method of contact, and we will be more than happy to look further into this and escalate this for you. We hope to hear from you soon!
The day I bought my vehicle I found that the headlights was not working properly on the car. I went and tried to replace the bulbs and fuses and it did not work. I then took it to pep boys and they informed me that is the housing and is an issue out of this year brand of car. I contacted us Auto and inform them that it would cost over $2,000 to repair. They told they will only cover 80% of the bill after 2 weeks of trying to **** down someone to talk to.. they kept giving me the runaround and when I finally spoke to someone ... read more
Business response:
Good morning, we're very sorry to hear this has been your experience in trying to get your vehicle repaired. Please reach out to us via ************************************************************* with the same details you provided here, plus your preferred contact method, and we would be more than happy to have this escalated look further into this for you. We hope to hear from you soon!
This is horrible. The same problem that so many others have had. Car was sold to me a few months ago with a bad engine. I have been without my car for almost a week. Still no one handling the issue. It's wait and it's a process. No one takes this long to process a claim. Not taking into consideration I need my car to work and to be able to provide for my family. If I can't get to work I can't pay for this car, but I am being expected to keep making my payments on time, which I do, but don't have the use of my vehicle. This i... read more
Business response:
Good morning! We're very sorry to hear your vehicle is experiencing engine troubles and the claim has been delayed. We'd like to look further into this and see what we can find out, and see how we can move this along faster so that you can get your vehicle back in a timely manner. Please reach out to us via ************************************************************* with any details you can provide, along with your preferred contact method. We hope to hear from you soon!
I got my car in 2020 this is the 2nd issue I had. First I called to update my debit card information because I got a new card. A few days later a tow truck came and took my car. When I called to ask why because I never missed a payment or never been late. The said the record shows I call to voluntarily surrender my car. The manager had to listen to the call and get the tow company to bring my car back. Which they did cover everything. I didnt complain because I know things happen but it was embarrassing for my neighbors to s... read more
Business response:
Good morning! We're very sorry to hear one of our customer service representatives spoke to you in that manner. If you have more information on who you spoke with, please reach out to us via *************************************************************. We would like to bring this to their attention and the department manager's attention so that this doesn't happen again. We hope to hear from you soon!
Worse place to buy a vehicle! Vehicle broke down 2 weeks after purchase date! They agreed to help pay for reps but now they arent!
Business response:
Repairs were supposed to be done on vehicle but nothing was fixed! Then they agreed to take car payments off but then apparently changed their mind! Worse Car place ever
Frequently asked questions about US Auto Sales
How is US Auto Sales rated?
US Auto Sales has a 2 star rating with 367 reviews.
When is US Auto Sales open?
US Auto Sales is open now. It will close at 7:00 p.m.
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