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US Auto Sales
- Automotive
- Chattanooga, TN
About this business
There’s not a better place to shop for a quality used car in the Scenic City than our U.S. Auto Sales used car dealership in Chattanooga, Tennessee. Whether you are cruising through the lovely downtown area or taking a peaceful drive through the overlooking hillsides and mountains, a U.S. Auto Sales used car is the way to go. We are here to serve you! We offer a large used car inventory, and this dealership has a dedicated staff of qualified and experienced individuals to get you on your way to purchase a car. The sale... read more
Location details
5950 Lee Hwy, Chattanooga, TN, 37421, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Us Auto sales can't keep getting way with this I just brought a car 8 weeks ago engine blew I have a warranty no help the lady told me in service department don't waste my breath. Those were her words because my car ran hot and since I had to get it got the road I drove it a mess up the head gasket and the won't cover anything **** in repair for a car I have not had for 2 months it's not fair I'm praying that God trouble these ************ and don't let them rest content I don't want nothing but to pay for my car that works ... read more
Business response:
Good morning, we're very sorry to hear you're experiencing engine problems, and the inconveniences it's brought you. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any other details you can provide, and we would be more than happy to look further into this and see what we can do to rectify this for you. We hope to hear from you soon!
I bought my 2013 ****** sentra 9/22/21 and have been having problems and issues with car since. I took car to pepboys a couple of times. Pepboys called my warranty company. **************** said my warranty expired 30 days after purchase and they are not obligated to fix my car. So of course I spent money fix my car. A year later (Oct 2022) my car stalled in middle of traffic headed to work. Had it towed home then to Pepboys. Pepboys diagnosed car for transmission issues. My car has been sitting at pepboys for a month and I ... read more
Business response:
Good morning, we're very sorry to hear you are experiencing these problems. We'd like to learn more about your situation and see if there's anything we can do to help so please reach out to us via https://www.usautoservicing.com/submit-feedback with any other details you can provide, as well as your preferred contact method. We hope to hear from you soon!
Purchased a vehicle on, 9/16/2022, vehicle has been in the shop since 10/19/2022. The vehicle was purchased with undisclosed damage and extended warranty. The warranty company continues to deny the claim. The dealership has been less than helpful in resolving this issue; meanwhile, we're still required to make the payments. Please do not reply and ask us to reach out to, usautoservicing.com/submit-feedback because we've already done this.
Business response:
Good morning, first off we would like to apologize for the problems you have experienced, and the lack of customer service. Secondly, we'd like to apologize for our delay in responding to your review here. We see this was left a few weeks ago, have you been able to get in touch with anyone who could help with a resolution? If not, please reach out again to https://www.usautoservicing.com/submit-feedback and we will ensure that a member of our management team contacts you as soon as possible. Thank you!
This company gave me a car where the check engine light came on. The company took 4 days to update my contract and warranty for me to get the vehicle checked out. While waiting they said I can take the vehicle to pep-boys and pay the fee. I refused because I just got the car and a few days later the check engine light comes on and I should pay? They took forever to try and fix a system error on their end, to lock me into a contract. When they heard I had enough and I no longer want the car and I am giving it back suddenly th... read more
Business response:
Good morning, we're very sorry to hear this has been your experience and we'd like to look further into this and see what we can do to help. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any other details you can provide, as well as your preferred contact method. We hope to hear from you soon!
Put a down payment for the car on 10/13/2022 contacted ***** on 10/16/22 and 11/3/22 via asking to call me. When I received the vehicle the car a/c was blowing a bit warm but not much cool as if a fan was on. Well thats what I thought when I felt heat coming out later that day. I asked ***** to call me in regards to this but she never contacted me. A few days later I called and asked for ***** but she wasnt there. I spoke to a Hispanic which told me to take it to Pepboys because I still had a warranty. I take it to Pepboys a... read more
Business response:
Good morning, we're very sorry to hear this has been your experience and we'd like to look further into this and see what we can do to help. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any other details you can provide, as well as your preferred contact method. We hope to hear from you soon!
US auto just flat out sucks!!! I got a car from US auto in 11/2019 and yes I was being charged 3 times the amount of the car but I still agreed; I never missed a payment, I was never late for payments even during the pandemic. 9/4 I got into an accident and the car was totaled. I still had to make the payments until they received the check from the insurance company, no problem I did that even after they have received payment they wont give me a pay off letter until they get paid from GAP, Im now without a vehicle and cant g... read more
Business response:
Good afternoon, we're very sorry to hear that you are going through this currently, and we would like to rectify this situation as soon as possible. Please reach out to us via https://www.usautoservicing.com/submit-feedback with the same info, and any other details you can provide along with your best method of contact, and we will have a member of our management team look into this. We hope to hear from you soon!
If it was up to me they wouldn't get a star period I got a car from US Auto May 25th 2022 since I've had this car this car has now been in the shop four times the first time the middle of June had to put the car in the shop for transmission they kept the car until August when I got the car back the wheel hub I got it back again the axle and the other wheel hub that I had to come out of my pocket for $940 yes I have a warranty the car is in the shop as we speak because the back wheel hubs now I really feel like they lied and ... read more
Business response:
Good morning, we're very sorry to hear your vehicle has been experiencing these problems since you purchased from us, and we completely understand the frustrations you're expressing. Please allow us to look further into this and see what possible solutions we can offer you. When you have a moment, reach out to us via https://www.usautoservicing.com/submit-feedback with any other details you can provide, as well as your best method of contact, and we will have a member of our management team take a look. We hope to hear from ... read more
Honestly if I voile give no stars, I would. I thought this was a good company to go with considering Im a single mother and the salesman was very nice. However I was told upfront that there would be problems down the road. I moved into my apartment and called to have a months payment deferred. The rep said she put in my information and I sent in all documents needed. The next day my vehicle was turned off. Even after speaking with a manager, I got no help at all, the manager snapped at me and said why havent you paid you pay... read more
Business response:
Good morning! We're very sorry for the poor customer service you received and the inconveniences this has caused you. Please know this is not at all how we train our employees and we expect much more from them. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any other details you can provide, including employee names, and your best method of contact. We'd like to look further into this and see what solutions we have available for you. We hope to hear from you soon!
US Auto is the absolute worst. They are a predatory dealership. Don't go to them. I purchased a car, because I needed one. And I have to take responsibility, I should have run and not looked back. They charged me $18000 (which means I'm actually paying $36000) for a car with over ****** miles, that is worth no more than $8000, I had it appraised at more than one place and each time it got less and less it went from $9400, this was the last appraisal at $8000. I tried to return the car, to see if I can get something a little ... read more
Business response:
Good morning, we're very sorry that this has been your experience since purchasing a vehicle from us and we'd like to look further into the matter. Please reach out to us via https://www.usautoservicing.com/submit-feedback with any details you can provide, as well as your best method of contact. We hope to hear from you soon so that we can try and rectify this for you.
Frequently asked questions about US Auto Sales
How is US Auto Sales rated?
US Auto Sales has a 2 star rating with 367 reviews.
When is US Auto Sales open?
US Auto Sales is open now. It will close at 7:00 p.m.
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